Unity Connection Port Monitoring

[BRIAN O'LOUGHLIN]

Hello, I have a Unity Connection Server 12.0 Integrated with CUCM via SIP trunk rather than SCCP.  It works fine, but I find that I cannot troubleshoot using the port monitor tool in RTMT.  There are no ports to monitor.

I'm looking for the best way to monitor call flow in this situation.  I would like to know what Call Handler is taking a call in a given situation, something that is easily done when the port monitor tool is available.

Anyone know the best solution for this?

Thanks,

Brian

[Bal_S]

RTMT Port Monitor works for CUC 12.0. What exact version you are running? We have 12.0.1.21900-10  and have no issues

[BRIAN O'LOUGHLIN]

Is your Unity Connection integrated with SIP as opposed to SCCP?

12.0.1.21900-7

[Bal_S]

Yes, its SIP

[BRIAN O'LOUGHLIN]

Nice!  So when you select port monitor, do you see ports available?  I do not.  I never have seen that on SIP integrated Unity, but only SCCP integrations. 

[Gregory Brunn]

I have used this on multiple sip integrated systems from 8.6 to 12.x. I would check your exact version uninstall reinstall try running as an admin if you need to but if you still have problems I would open a TAC case because this should just work.

[Bal_S]

What is the error you see when you try port monitoring? It must be a bug with a version 12.0(1) you are running. May be upgrade to 12.0(1)SU1 and it should work.

[BRIAN O'LOUGHLIN]

Hi all, thanks for the advice.  It turns out that it does work, but the ports don't populate until the first call is received.  Because I didn't see any ports to monitor, I didn't even try to place a call.  Serious case of tunnel vision on my part.

Thanks!