unity connection publisher and subscriber cant see each other???

[baselzind]

today i logged into unity connection "publisher" version 10.5 to find a warning message " Communication is not functioning correctly between the servers in the Cisco Unity Connection cluster" then i went into the subscriber unity connection to find these two messages " Communication is not functioning correctly between the servers in the Cisco Unity Connection cluster" and  "The Cisco Unity Connection cluster subscriber server has changed to Primary Status (failover has occurred)" , the strange thing is that i can ping both unity connection servers from each other yet they cant see each other? what can i do?

[Manish Gogna]

Hi,

You can try the suggestions in the following post

https://supportforums.cisco.com/discussion/12234121/cucc-subscriber-server-has-changed-primary-status-failover-has-occurred

Manish

[baselzind]

that guy issue is different because his two unity servers can see each other while mine cant , when i go into cluster management the "make primary" is greyed out

[Manish Gogna]

In that case run the  "utils cuc cluster overwritedb" command on the Subscriber server . This copies database from the Publisher server to the Subscriber server and establishes replication.

Manish

[baselzind]

but can i copy the data base if they cant see each other shown in the screenshot?

[jerry-smith]

I had this exact scenario in a Rls 15.0 Pub/Sub cluster. Pings to and from each server showed connectivity was good, rebooting each server did not clear the issue. I ran the "utils cuc cluster overwritedb" command on subscriber and issue was resolved once replication was completed and Sub rebooted. Thanks for the help.

[Deepak Rawat]

Did you try restarting the CUC cluster, if not then try that first as a starting point and take from there then.

Regards

Deepak

[baselzind]

how do i restart the cuc cluster? by restarting both servers individually?

[Deepak Rawat]

Yes that is correct, first restart the publisher using the command utils system restart Once that comes up, then restart the subscriber using the same command.

Regards

Deepak

[NasrinYunus]

hi, i also facing same issue. Did your problem resolve. if resolve what step you do.

Thanks