01-25-2012 10:17 AM - edited 03-19-2019 04:17 AM
Hi all,
I have Unity Connection version: 8.0.2.40000-12.
When the user deliver the message and press # (or other key) listen the promp "Your message has been sent" and hangup.
I'd like that if the caller press the key # the system hungup directly without play any prompt.
Is it possible?
In 'Edit Message Setting' I have the next:
* After Message Action
- Call action = Hang Up
In 'Caller Input keys' I have the next:
- All keys the action is 'Ignore key' and your status is Unlocked.
In this menu I have tested diferent options (call action = Hung Up / locked, etc)
Thank you so much.
Regards,
--
Alberto
01-28-2012 10:29 AM
Hello, Alberto.
The "Your message has been sent" prompt that you are referring to is actually associated not with the "hang up" but with the message taking/message delivery function of Unity. When you are calling to leave a message for a user, and press #, that is a part of the conversation that you don't have access to change the prompts for. Hence, your "hang up action" is doing just that, after the caller presses # to indicate they want to send the message as opposed to mark it urgent or future delivery, etc. If you take a look at the wallet card for the record a message section, this is illustrated well. Sorry for the bad news
01-29-2012 11:41 PM
Hi,
First, thank you for your answer.
is there any workaround? For examples, to ignore the caller input.
Regards,
--
Alberto
01-30-2012 12:29 AM
Alberto,
You're welcome. No, because it is part of the "record a message" conversation, I can think of no work-arounds. Changing caller input would only affect what happens when a caller is hearing the subscriber greeting.
There are always ways to hack the system, which was a lot easier to do in the Windows based Unity, but if you are good a Linux and if the files are visible in the O/S (I'm guessing not but have never tried to look in Connection), the only way to do what you want would be to figure out what conversation .wav file is played when a caller presses # after recording a message and then rename that file to .old or something and replace that file name with a silent .wav file of a second long or so. You would NOT be TAC supported and any upgrade or ES to the system would again overwrite your silent file.
01-30-2012 02:08 PM
Thank you so much.
Regards,
--
Alberto
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