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Unity Connection Server (Primary) Admin web page logon failed

master001
Level 2
Level 2

Hi all,

Happy holiday!

I have a issue with Unity Connection Primary Server  Admin web page.

I tried to log on with the user id/password  cuadmin / xxxx , the admin web page shows " logon failed"

But I could access Unity Connection secondary server Admin web page without any issue.

Unity Connection  Version 7.1.3ES26.32900-26

And I don't have the OS access information.  so I can't reset the password through OS CLI mode.

Any idea?

master001

7 Replies 7

techguy73
Level 1
Level 1

If you have a cluster, it shouldn't fail on one and work on the other. You may want to create another user through secondary server with admin role, and try logging in with that username and see it works? if it does, you may want to set the password on admin account and see if that would help reset it. Just a thought for trying it out. Also make sure your replication is working fine, the above activity of account creation will help identifying that's happening ok.

cheers

thank you, Techbuy. I will try.

Quick question: how I can verify the Unity connection replication status?

I need to go to UC secondary server->....(where)?  

master001

Hi

Command run on the Pub:

admin:show cuc cluster status

Server Name   Member ID  Server State  Internal State  Reason

------------  ---------  ------------  --------------  ------

sea-vm-ks-16  0          Primary       Pri Active      Normal

sea-vm-ks-17  1          Secondary     Sec Active      Normal

SERVER                 ID STATE    STATUS     QUEUE  CONNECTION CHANGED

-----------------------------------------------------------------------

g_ciscounity_pub      100 Active   Local           0

g_ciscounity_sub1     101 Active   Connected       0 Nov 22 10:55:57

Command run on the Sub:

admin:show cuc cluster status

Server Name   Member ID  Server State  Internal State  Reason

------------  ---------  ------------  --------------  ------

sea-vm-ks-16  0          Primary       Pri Active      Normal

sea-vm-ks-17  1          Secondary     Sec Active      Normal

SERVER                 ID STATE    STATUS     QUEUE  CONNECTION CHANGED

-----------------------------------------------------------------------

g_ciscounity_pub      100 Active   Connected       0 Nov 22 10:55:57

g_ciscounity_sub1     101 Active   Local           0

Here¹s an example of running the command on the Pub where database

replication with the Sub is disconnected:

admin:show cuc cluster status

Server Name   Member ID  Server State  Internal State  Reason

------------  ---------  ------------  --------------  ------

sea-vm-ks-16  0          Primary       Pri Active      Normal

sea-vm-ks-17  1          Secondary     Sec Active      Normal

SERVER                 ID STATE    STATUS     QUEUE  CONNECTION CHANGED

-----------------------------------------------------------------------

g_ciscounity_pub      100 Active   Local           0

g_ciscounity_sub1     101 Active   Disconnect      0 Nov 22 17:15:33

Here¹s an example of running the command on the Pub where database

replication has been torn down and is not running:

admin:show cuc cluster status

Server Name   Member ID  Server State  Internal State  Reason

------------  ---------  ------------  --------------  ------

sea-vm-ks-16  0          Primary       Pri Active      Normal

sea-vm-ks-17  1          Secondary     Sec Active      Normal

Database replication is not active

Hope it helps

Thanks mdawar.  I ran that command and it showed the database replicatoin is fine.

From OS CLI mode, it seems i can only create admin account for OS admin access, not for application admin access.

Is any way to create account to access application administration?

On the UC primary server, I can access the OS administration web page without any issue.   I only got the problem with appplication web page login.....

It looks some services need to be restarted....

Any thought?  Thanks again,

master001

Issue resolved by restarting Tomcat service.......

I ran into a problem on unity connection where i crashed the web interface by trying to modify an MWI extension on an individual mailbox which immediately screwed up logins. I was getting the same message as above. Restarting the tomacat service fixed it for me also.

ssh into server, then:

admin:utils service restart Cisco Tomcat

Service Manager is running

Cisco Tomcat[STOPPING]

Cisco Tomcat[STOPPING]

Commanded Out of Service

Cisco Tomcat[NOTRUNNIG]

Service Manager is running

Cisco Tomcat[STARTING]

I know this is an old thread, but I thought I'd post my solution in case it may help someone.  This happened to my instance of Unity Connection and I tried the restarting the Tomcat service, which did not work.  What I found out was the issue was someone had changed the password to the LDAP account in Active Directory that UC was configured to user for LDAP Authentication.  I logged into Unity Connection using the application administrator username and password, reset the LDAP Authentication password to match what it was changed to in Active Directory, and then was able to log in using an account that was using LDAP Authentication.

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