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Unity Connection v9.0 Auto Attendant

alfonso.cornejo
Level 3
Level 3

Hi to all,

Do you know if there is a step by step guide about how to configure an Auto Attendat with Unity Connection v9.0 that also contains some details about how to create the script and also the script editor that has to be used.

Thanks in advance for your help.

6 Replies 6

Jaime Valencia
Cisco Employee
Cisco Employee

No, theres no doc, but there are hundreds and hundreds of posts on the subject on CSC. You just need to take a couple of minutes to search and find instructions.
Also, there are no scripts and no script editor for CUC, thats CUE

Sent from Cisco Technical Support iPad App

HTH

java

if this helps, please rate

Thanks

Sent from Cisco Technical Support iPhone App

Have you looked at the call handler section of UCXN admin guide:

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsag060.html

It does provide some basic instructions.

HTH, please rate all useful posts!

Chris

Thanks! I'll check that... By the way, do you know the specs for the wav files that should be used in the AA in Unity Connection???

Thanks in advance

Sent from Cisco Technical Support iPhone App

Hi

kindly find the below

You can record prompts for CiscoCallManager AA on any computer using Microsoft Sound Recorder. Save the prompt as a .wav file in CCITT (µ -law) 8kHz, 8-bit, Mono format. (You can use another audio application to record the welcome prompt if it supports this format.)

To record a prompt using Microsoft Sound Recorder, perform the following steps:

Procedure

Step 1 Select the following option from the Windows Start menu:Programs > Accessories > Multimedia > Sound Recorder

Step 2 Click the Record button (red), and record your greeting into the microphone.

Step 3 Click the Stop button (black) when you have finished recording.

Step 4 To check your greeting:

a. Click the Rewind button (left-pointing arrows) or drag the slider back to the beginning of the recording.

b. Click the Play button (right-pointing arrow) button.

Step 5 When you are satisfied with your greeting, save the recording.

a. Select File > Save As.

b. Click Change to set the recording options. (You can also do this by selecting Properties from the Sound Recorder File menu).

c. Use the Format drop-down arrow, select CCITT µ-law.

d. Use the Attributes drop-down arrow to select 8.000 kHz, 8 Bit, Mono 7 kb/sec.

e. Click Save As and enter a name for this format.

f. Click OK to close the Sound Selection window.

g. Browse to the directory of your choice, preferably a directory that you have set aside for prompts.

h. Enter the file name, and click Save.

Thank you

please rate if this will help

Thanks alot!!!

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