04-05-2015 04:39 AM - edited 03-19-2019 09:25 AM
Hi,
I have a cluster CUCM and CUC (10.5)
Seems to working fine, but I have an issue with the CUC Web inbox. I can play through the computer , but not through phone. Get the message "Phone not answering"
We have a SIP trunk connection between CUCM and CUC
Any idea?
Thanks
JH
04-07-2015 12:45 AM
Hi,
can u specify if this happens when u press the message button or when it is dialed in remote and exactly what message u r receiving. The one u have provided doesn't give a clear picture.
Thx,
M
04-07-2015 12:55 AM
Hi,
Voice mail works perfectly, only through Web inbox i can't play voice mails through the phone, I can through my PC
See screen shot:
Thanks
Jan
04-14-2015 02:32 AM
Have encountered the same issue on some phones in same location - turned out that the phone lines were in a different partition to users who were ok. Once changed the problem resolved itself .
NL
04-15-2015 04:27 AM
Hi
I thought the same, but I was sure that I configured the CSS and Partition 100% correct.
After a SIP debug (have a SIP trunk between CUCM and CUC) I saw the error "SIP/2.0 433 Anonymity Disallowed"
And this was the problem, by default in CUCM 10.5 anonymous calls are rejected by a Cisco phone (Reject Anonymous Calls on line configuration)
When I disabled "Reject Anonymous Calls" it worked.
Trying now to find away that a caller-ID is created (even fake) when using Cisco Unity Connection Web Inbox
Thanks
Jan
12-07-2015 01:20 AM
Hi All
This can be resolved by setting the "Contact Line Name" on the Port Group.
- Jonathan
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