08-20-2010 06:52 AM - edited 03-19-2019 01:26 AM
Hi all
I keep getting the above error when trying to add/delete users and have some other strange issues like not playing messag
es on the first attempt but repeating it works.
When looking at the licensing we get a lot of the followoing errors.
"There was an unexpected failure exectuting a database stored procedure execute procedure UnityDirDb:csp_licenseStatusModify ( pObjectID = '4bd919e0-52d8-4924-87d8-cc919af996ef,pComplianceTime='2010-08-20 10:36:00,828':. Please restart your system or contact support personnel if this failure continues."
The only link i have found implies a lic issue.
Any help appreciated
Regards
Solved! Go to Solution.
08-20-2010 07:00 AM
Hi David,
Definitely a License issue
It shows that your "Temporary" license has expired;
"There was an unexpected failure exectuting a database stored procedure execute procedure UnityDirDb:csp_licenseStatusModify ( pObjectID = '4bd919e0-52d8-4924-87d8-cc919af996ef,pComplianceTime='2010-08-20 10:36:00,828':. Please restart your system or contact support personnel if this failure continues."
If you have a Permanent license, it needs to be loaded and activated via the UC Admin>Licenses
Cheers!
Rob
08-20-2010 07:00 AM
Hi David,
Definitely a License issue
It shows that your "Temporary" license has expired;
"There was an unexpected failure exectuting a database stored procedure execute procedure UnityDirDb:csp_licenseStatusModify ( pObjectID = '4bd919e0-52d8-4924-87d8-cc919af996ef,pComplianceTime='2010-08-20 10:36:00,828':. Please restart your system or contact support personnel if this failure continues."
If you have a Permanent license, it needs to be loaded and activated via the UC Admin>Licenses
Cheers!
Rob
08-20-2010 07:06 AM
In addition to Rob's comment (+5), if you're on an old version of UC ie: 7.0(x), you may be hitting the nasty database defect mentioned in another post by TAC here: https://supportforums.cisco.com/docs/DOC-9120 If so, I highly recommend you plan to upgrade; aiming for 7.1(5) or 8.x range of code.
Hope that helps,
Brad
08-20-2010 07:08 AM
Just to add to Rob's post, when you receive a temporary license it has an expiration date and a compliance date. The expiration date is the date that the license is no longer "valid"; however, Cisco provides a grace period before the system is impacted by having an invalid, expired license installed. I don't recall the exact amount of time allowed but I believe it is 30 or possibly 60 days...but the compliance date reflects the expiration + the allowed grace period. You'll need to contact licensing@cisco.com to obtain a permanent license.
Hailey
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08-20-2010 07:42 AM
Thanks all for the speedy responses. I will get on to TAC.
08-20-2010 11:52 AM
Hey Brad/Hailey,
Excellent info my friends! +5 each here
Cheers!
Rob
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