04-08-2011 03:18 PM - edited 03-19-2019 02:42 AM
Hello
We are getting an error when we try and access the Unity admin URL from off server http://servername/Web/SA
The error is:
Access denied
Your class of service prohibits you from accessing the Cisco Unity System Administration.
Please see your Cisco Unity system administrator for more details.
* The admin web page comes up fine when you are VNC'd into the Unity server.
thanks
Bill
Solved! Go to Solution.
04-08-2011 08:33 PM
Hi Bill,
You probably just need to grant your AD account access to the administration page with grantunityaccess command line tool located in the Commserver directory. Here's some further information on how to do it:
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00807103d0.shtml
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080094b84.shtml
Hope that helps,
Brad
04-08-2011 08:33 PM
Hi Bill,
You probably just need to grant your AD account access to the administration page with grantunityaccess command line tool located in the Commserver directory. Here's some further information on how to do it:
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00807103d0.shtml
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080094b84.shtml
Hope that helps,
Brad
04-11-2011 09:39 AM
Hi Brad
It turned out just to be the COS settings on certain subscribers. I didnt realize the users were on domain when they were trying to access which, given Unity is integrated with Exchange in this case, was not allowing then even the login.
Thanks for your help
Bill
04-11-2011 09:41 AM
Great, hopefully it wasn't too painful
Brad
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