unity mwi failed for new email

[boub91]

Hi everybody,

I have Unity Unified Messaging with Exchange 2003.

* When a user receive a new voice message the MWI turn ON.

  It turn OFF when the voice message is deleted in outlook 2003 or using ip phone.

* When a user receive a new email in outlook 2003 then the MWI do not turn ON on the IP Phone.

Do you have an idea ?

Thank you

[David Hailey]

I'm not sure where this misconception stems from for you but this behavior is perfectly normal.  When users receive a new voicemail or check a voicemail, the message flows thru Unity and then to the partner server and the action of MWI on/off is triggered via MAPI connection between Exchange and Unity.

However, when an email is sent - the message does not flow thru Unity and is completely unrelated to the integration between Unity and Exchange.  So, long story short - a user will NEVER receive MWI when a standard email is sent/received in Exchange.  Instead, a user should ALWAYS receive MWI when a voice message is sent/received and flows thru Unity to Exchange (and vice versa).

Normal behavior based on your description...not an issue at all.

Hailey

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[Bryan Shapess]

David is correct.  Emails will never turn on MWI.  MWI only signafies that you have a new voice mail.  I am not sure why you would want MWI to turn on for an Email.  Sounds like it would be very confusing.