Unified Communications Infrastructure

We have several different queues and one of them is extremely busy constantly, is there a way to prioritize a call coming in from one of the other queues even though the other calls have been waiting longer?  I saw another post and I placed a "Set Pr...

Hi, everyoneI have the question, The file MP3 is support in Cisco Unity Connection?Please I need the information or links about this features.Thanks.

Dear All,Could please guide me here...is it posible to map speed dial to call forward softkey???If possible, please let me know the procedure....Thanks in advance!!!!

I am running Outlook 2010 v 14.0.5128.5000.64 bit and cannot install this, I get the no supported version of microsoft outlook installed.

I have a UC540 - say outside IP address 99.99.99.1 and inside IP 192.168.1.1.  I have an IPsec tunnel to my exchangeserver 10.10.101.102 when I want to send voice mail.  What's happening is that the source IP address of the packet to 10.10.101.102is ...

Hi evryone,I want to confirm if it is possible for me to copy/download the following product:CUSSM1.2-2KP-K9If posisble please guide me how do go about the download..brsam

We have recently rolled out CUEAC in our enterprise. On our attendant console machines, line state for users phones is slow to update on the console, which sometimes causes issues with our receptionists. Is there anyone who has experienced this befor...

Is there a document that tells what the options are when you log into your mailbox?I am trying to get together a doc for users now using Unity 5.0 and we are moving to Unity Connection 8.5.Thanks is advance....

Dear all,I have defined a Softkey Template based on the standard one with the addidtion of the Mobility key.The template is applied successfully on a 7941 but on a 7912 the key does not appear.The SNR is working as expected but I can't obviously send...

Hello,We have CUCM 7.0 in our environment and we want to implement Cisco Unity 7.0 with this. I have been following Installation Guide for Cisco Unity in a Unified Messaging Configuration with Microsoft Exchange and got stuck at the point of checking...

Hi,Our customer is having a setup of CUCM with partitions and CSS, and with 1000 DID numbers, and calls to the pilot number landing on to the receptionist phone.Now the customer came up with a second building and new range of DID's. Now we have to co...

I have SIP SRST working and the config has been confirmed good, however we are still having this problem.Lack of  system message (idle prompt) display on CISCO 9951 SIP phone in SRST  mode on Communications Manager 7.1 using SRST 8.1 IOS.Has anyone h...