cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1666
Views
5
Helpful
6
Replies

Unity not able to play msg

slc2
Level 1
Level 1

UM 4.04sr1. Partner Exchange server:w2k/e2k. Mailstore:w2003(no sp1)/Exchange2003. Unity server:w2k. Intecom PBX

Moved mailbox to an Exchange2003 server and now I get the following voice msg after login in via the phone:

Your messages are not available now. To play new messages 1, old messages 3, setup 4.

New messages. This system is temporarily unable to complete your call. Call again later. Good bye.

I get MWI and notification but, can't play back msg via phone.

Sabas Chois

PG&E

The following errors show up in Unity.

Event Type: Error

Event Source: CiscoUnity_ConvSubscriber

Event Category: Error

Event ID: 119

Date: 8/17/2005

Time: 4:18:38 PM

Description:

An unexpected error has occured while a subscriber is on the phone with Unity. This can potentially result in the subscriber hearing the failsafe conversation. Technical details are - IAvDohMailUser::get_Inbox returned [0x8004000c] on line 895 of file e:\views\cs_ue4.0.3.159\un_Conv1\AvConvSubscriber\AvConvSubMsgCountSvr\AvSCOSAndMsgCount.cpp.

For more information, click: http://www.CiscoUnitySupport.com/find.php

Event Type: Error

Event Source: CiscoUnity_ConvSubscriber

Event Category: Error

Event ID: 119

Date: 8/17/2005

Time: 4:18:38 PM

Description:

An unexpected error has occured while a subscriber is on the phone with Unity. This can potentially result in the subscriber hearing the failsafe conversation. Technical details are - GetMsgIterator returned [0x8004000c] on line 384 of file e:\views\cs_ue4.0.3.159\un_Conv1\AvConvSubscriber\AvConvSubMsgCountSvr\AvSCOSAndMsgCount.cpp.

For more information, click: http://www.CiscoUnitySupport.com/find.php

Event Type: Error

Event Source: CiscoUnity_ConvSubscriber

Event Category: Error

Event ID: 119

Date: 8/17/2005

Time: 4:18:38 PM

Description:

An unexpected error has occured while a subscriber is on the phone with Unity. This can potentially result in the subscriber hearing the failsafe conversation. Technical details are - GetMessageCount returned [0x8004000c] on line 146 of file e:\views\cs_ue4.0.3.159\un_Conv1\AvConvSubscriber\AvConvSubMsgCountSvr\AvSCOSAndMsgCount.cpp.

For more information, click: http://www.CiscoUnitySupport.com/find.php

Event Type: Error

Event Source: CiscoUnity_ConvSubscriber

Event Category: Error

Event ID: 119

Date: 8/17/2005

Time: 4:18:46 PM

Description:

An unexpected error has occured while a subscriber is on the phone with Unity. This can potentially result in the subscriber hearing the failsafe conversation. Technical details are - GetPropObject returned [0x80043200] on line 232 of file e:\views\cs_ue4.0.3.159\un_Conv1\AvConvSubscriber\AvConvSubMsgStackSvr\AvSPlayMessageStack.cpp.

For more information, click: http://www.CiscoUnitySupport.com/find.php

Event Type: Error

Event Source: CiscoUnity_ConvSubscriber

Event Category: Error

Event ID: 145

Date: 8/17/2005

Time: 4:18:46 PM

Description:

Error occured while playing all the messages for subscriber. For detailed diagnosis, turn on all the Subscriber Conversation diagnostics and look for errors. DoMessageStack Procedure returned [0x80043200] on line 167 of file e:\views\cs_ue4.0.3.159\un_Conv1\AvConvSubscriber\AvConvSubMsgStackSvr\AvSPlayMessageStack.cpp.

For more information, click: http://www.CiscoUnitySupport.com/find.php

6 Replies 6

lindborg
Cisco Employee
Cisco Employee

The first error there is the only one that matters - the rest are down hill from that. It looks like the MAPI initalization fails when trying to open the mailbox which means we can't get at your messages which causes the rest of the down stream errors.

Armed with the info here, though, I can't really speculate why it would be failing - diags are going to be necessary - TAC would be your best stop at this point since this can be any number of issues here...

afrutin
Level 5
Level 5

We ran into a similar issue when some infrastructure changes had been made and mailboxes were migrated to another server - messages were received in the Outlook mailbox but could not be played back over the phone. (Our subscribers also heard the "Your messages are not available now" failsafe conversation.)

It was resolved by running DOHPropTest from the Cisco Unity Tools Depot - went into the AD Monitor and the GC monitor and forced a Total Resync. (Cisco recommends doing this during off-peak hours, since the process is CPU intensive.)

carlos.perez
Level 1
Level 1

Did you ever get this fixed? Iam running into the same issue.

Thanks

Hi,

Fixed problem today. Only some users we're affected this way, narrowed it down to a specific exchange box in the cluster that was not granting unity rights, all others were and working correctly.

There wass a domain account that has been specifically assigned rights to each storage group, namely :

Account = UnityMsgStoreSvc (default)

Rights :

View Information Store Status

Administer Information Store

Receive As

Send As

I have replicated this config to the offending exchange box.

Hope this helps.

We're having the same problem today. I tried forced a Total Resync of the AD Monitor and the GC monitor, but that didn't correct the issue.

This is a single box soultion (Unity server runs Unity, DC/GC and Exchange 2000).

Thanks! We had a similar issue and fixed it following your advice.