Unity Secure/Password Protect a Call Handler

[clintr0n]

Hi folks,

Looking for a way to secure a Call Handler to allow only certain people to access it as we have DN's that should not be called by the public.

I haven't been able to find any way to do this but I did have the idea of a "secret code" path of Caller Inputs on 4 different Call Handler (ie. "secret code" is 1234, so caller would press 1 to go to next call handler, 2 to the next, and so on). This works perfectly; however, the transfer restriction table we have in place on our main call handler apply to this one as well.

So I suppose if there's no way to have someone login with their Unity credentials and then have access to a Call Handler, the question is, ultimately: how can I apply a different restriction tables to different call handlers?

Thanks in advance!

[Nashaatmusa]

if i were you i would do it from CUCM side not Unity Side... Apply FAC for the Call-Handler Number or assign it to PT and CSS the phones that have access.

From unity side am not sure if there is more than you mentioned but i might be wrong.

[clintr0n]

Thanks for the suggestion! I'll try and play with this today.

[Dennis Mink]

can you sketch the scenario of what you want to achieve so we can provide better advise

[clintr0n]

Sure thing, here's a breakdown:

• On Unity we currently have a restriction table in place so no calls on our call handlers can be transferred to a series of DN's (eg. 3600 - 3700)
• We are trying to create a secured call handler that has no restriction table on it, so certain people can reach these 3600 - 3700 DN's. Ideally, we'd like it to flow as such:
  
  • Dial call handler "A" (eg. 7000)
  • Ask caller for a PIN
  • On successful authentication transfer to call handler "B" (eg. 7001)
  • Allow caller to be transferred to any DN, restriction-free

Hope this makes sense!

Thank you.