Unity with multi-tenant and operator functions

[dalyd]

I have a Unity server set up to support 2 seperate locations. When a person dials 0 while in someones voice message it goes to only one operator. What I need to do is have certian extions go to the operator at location 1 and other extensions go to the operator at location 2.

Is this possible?

[lindborg]

yes, you can do this by creating two operator call handlers and mapping user's 0 keys to go to the appropriate one for their site - this can be done via Bulk Edit for groups of users.

You can check out the "Audiotext Applications in Unity" paper on the Documents page of www.CiscoUnityTools.com for some more details on what you can and can't do in the way of tenant type services with Unity today - it might be helpful to you.

[Randall White]

I have the same question. Each department has it's own operator. How exactly do I set up the Operator Call Handlers to route to the extension?

For example, suppose I want callers to be transfered to 1234 if they hit 0 during a voicemail greeting:

A subscriber account has Caller Input Key:0 Send caller to Call Handler, attempt transfer for 'Test Operator'

Setup a call handler "Test Operator"

Profile owner is Example Administrator

Active schedule is all hours-all days

extension is blank

Call transfer settings for handler are "Yes, ring a subscriber at this extension: 1234" and "Release to Switch"

When I dial into the voice mail account, then hit 0, I get a message that the Example Administrator is not available, please leave a message.

What am I doing wrong here?

Thanks, Randy

[dalyd]

It sounds like you need to select, "yes ring a subscribers ext at 1234" under the Test Operator Call Handler, Transfer section.

[Randall White]

Yes, this has been done. However, ext 1234 is not a subscriber in Unity, but it is a valid DN on CallManager.

Edit: I tested it again this morning and it works fine. It looks like there is a time of day routing feature hidden somewhere.

The CallHandler profile is set to all hours, all days. The call transfer is set to alternate.

I will play around with it again tonight to see where the problem lies.

Randy