UPC Desk Phone Controll (7.1.5)

[frankjameswilson]

Hi,

I just recently upgraded from 7.1.2 -> 7.1.5 to get the new SIP phones working, aka 9971 and such.

After the upgrade, I noticed that none of the UPC clients are able to controll the Desk Phone they are assosiated with for some reason.

The softphone work just fine.

At first I thought it was limited to the 9971 phone, but after checking with the people using the UPC to control their deskphones, I see that it's for everyone.

I updated my UPC client to 7.1 just now, in order for it to regognize my 9971, but I still can't control the Desk Phone bit.

The error message is cryptic as best:

It says:

Connected (Primary) - An unexpected problem was encountered - No desk phone available

Any ideas?

best,

Frank James Wilson

Network & Security Bama Group Inc.

[Maciej Karpinski · Accepted solution]

Try to add the group "Standard CTI Allow Control of Phones supporting Connected Xfer and conf" to your users.

/Maciej

[frankjameswilson]

Thanks Mac,

SEP2893FEA30786 (Cisco 9971)

That did the trick.

Is this a new group added in 7.1.5?

Dont think I've seen it before!

--

Frank James Wilson

Network & Security Bama Group Inc

[Maciej Karpinski]

Not sure if it is a new group.

[Jonathan Schulenberg]

It is new in 7.1(5) and 8.0(1) to support the 8900 and 9900 series phones.