08-21-2005 02:59 AM - edited 03-18-2019 04:58 PM
Hello,
Since a week when i tried to add a user to a CCM database or making modification and update, it's displaying me the following message:
Error
The following error occurred while trying to load the requested page.
Could not update user.
________________________________________________________
Error No: -2100
Error Description: Access Denied
Please could you help me to fix this issue
Any insight or ideas for a fix would be greatly appreciated.
thanks a lot
Zahida
08-22-2005 09:18 AM
Hi Zahida -
Have you contacted TAC yet on this? If not, I would. CallManager relies on a properly running SQL publisher-subscriber subscription and there could be problems there or with your directory.
Ginger
08-23-2005 01:10 AM
Hello
Please Kavan could you show me how contacting Case TAC, because i tried to do it since a long time but without result
i'll hope that you could help me for solving this issue because i c'ant add any account in my CCM
thanks a lot
Zahida
08-23-2005 07:17 AM
Hi -
There are two ways I use to contact Cisco TAC:
1. Email for priority 3 (low) problems - http://tools.cisco.com/ServiceRequestTool/create/launch.do
2. Phone call for priority 1-2 problems. Priority 1 is considered to be network down, server down, etc. In my opinion, since you have been experiencing problems for some time, I would call Cisco directly. Here is a link of telephone numbers to call - http://www.cisco.com/warp/customer/687/Directory/DirTAC.shtml
You will need your contract number you used to order CallManager or SAU# you use for support. I would save the application and system event log information on the CallManager publisher and subscribers as they may want this information. Another good thing to do is to save off the CCM trace files now, as these get overlaid in time. One last thing, this forum is focused on unified communications (voicemail) and you might get additional help by using the IP Telephony forum for CallManager related issues.
Best wishes,
Ginger
08-23-2005 01:48 PM
Hello Ginger,
thanks a lot for all it's very kind , but how can i save off the CCM trace files , please if you can show this thing it's will be very kind
thanks a lot Ginger
may God bless you
best regards
Wahiba
08-23-2005 01:58 PM
Hello -
Here is a good link to use - http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/products_tech_note09186a0080094e89.shtml
Beware that trace information can be CPU intensive and take up disk space, which could impact your call processing. I highly recommend you contact Cisco TAC by phone before doing anything!!!! They will assist you in setting the correct trace information and via a safe MeetingPlace connection can see what is happening on your CallManager server.
Sincerely, Ginger
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