users getting a "Invalid entry" issue when logging into their voicemail with their IP Phone

[Natalie Ramirez]

users getting a "Invalid entry" error issue when logging into their voicemail with their IP Phone for the first time. Cucm 9.1.2.12900-11 unity connection 9.1.2Es2.11002-2 please help

[Rob Huffman]

Hi Beau,

Is this when users are trying to go through the "first time enrollment" and entering the PIN?

Cheers!

Rob

[bsg.voip.15]

Hi Rob ,

We are also facing this issue "invalid entry " and yes these are the IP Phones trying to access the voicemail for the first time.

Looking for you response.

Thanks 

Regards

RB

[Nightspider_2]

Hi,

Has anyone had a resolution this issue? As I am experiencing the same

Kind Regards

Amre

[Deepak Rawat]

Can you try resetting the user pin by doing below for the problematic user and see if that helps:

Go to Unity Connection >> Users >> Find the user >> Edit >> Change Password

Regards

Deepak