08-24-2022 07:38 AM
We are transitioning away from the last of our Centrex lines, but have a voicemail system that serviced them that needs to go away sooner than those last Centrex lines.
I have a route pattern for a number that points to Unity, and I've configured a Centrex line to CFBusy and CFNoAnswer to this number.
I've set up a user in Unity w/ the extension of my Centrex line, but I can't for love nor money get to where I can leave a voicemail.
The current message I get when I dial my centrex line and let it roll to voicemail is "Enter your PIN followed by #".
08-24-2022 03:27 PM
08-29-2022 11:45 AM
Call from cell to x3700, forwards to x9600. x9600 is routed to CUCM via PoTS. CUCM has a route pattern for x9600 to Unity-RL.
I don't understand why it matches "direct-route-rule Dialed Number = x9600" when I dialed x3700 and it forwarded to x9600. As it stands, this doesn't seem to be a tenable solution. What am I missing?
10-18-2022 07:25 AM
Calls forwarded to our PRI did not contain redirecting info. We opted to forward to a number that comes in our SIP trunk and after some configuration, it did contain the redirecting info which allowed Unity to behave as expected.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide