Viewmail issue - enter network password

[jeremy.t]

Hi, can anyone please help with this issue I'm having in playing back voicemail from email via the phone. We're running Unity 8.0(3), Exchange 2007, CM 7.1.5.31900-3.

Playing back voicemail works all ways except from email via phone, a login box pops up titled 'Enter Network Password' asking for username, password and domain. From the event log on the Unity server I can see that the AD user does authenticate succesfully. If I complete the fields with user AD credentials the login box just comes back again. If I complete the login boxes with the unityadmin account details it works and the phone rings and plays back the message. But this is obviously not the fix.

If I just close the login box I get the message 'Access was denied when connecting to the voice server. To use the telephone you must be logged into Windows using the account associated with your subscriber account.'

I am logged into my PC with my AD account which is the same account that was imported into Unity from AD for voicemail.

Any ideas?

Thanks

[Brad Magnani]

Hi Jeremy,

Have you tried re-entering the current password within the VMO client settings?  It's possible that the users' password changed in AD and VMO is using the old one.

Hope that helps,

Brad

[jeremy.t]

Hi Brad, thanks for your response. Yes I did try entering the users AD credentials and the login box just pops back up again.

[Brad Magnani]

Is this happening to just a single user or everyone?

[jeremy.t]

Everyone. I've only got half a dozen 'test' users on the new v8 Unity but it happens to all of them. The rest of the users are still on v4 and they work ok. I need to get everyone migrated to v8 soon but need to fix this issue first.

[Brad Magnani · Accepted solution]

Have you seen or given this a shot?

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCsg60890&from=summary

[jeremy.t]

Thanks Brad, that worked a treat!

[Brad Magnani]

Great!  Glad it helped.