voice enable directory handler

[Jeff Thompson]

After setting up a voice enabled directory handler, when you call it and give the persons name, it does not transfer back to cucm to that persons extension. It just drops the caller to that persons VM box. My ports are enabled to make out bound calls. I do not see where you can release to switch like you can from a normal call handler. Shouldn't this work? I'm I missing something

Thanks for your help.                  

[Rob Huffman · Accepted solution]

Hi Jeff,

This is controlled by this user setting;

Transfer Action

Transfer Calls To:

Greeting Extension

On the User> edit> Transfer rules

You can set this on the User template for future users and use Bulk edit

to change for existing users

Cheers!

Rob

"Clocks go slow in a place of work
Minutes drag and the hours jerk" 

-The Clash

[Jeff Thompson]

Thanks for the quick response Rob.