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After setting up a voice enabled directory handler, when you call it and give the persons name, it does not transfer back to cucm to that persons extension. It just drops the caller to that persons VM box. My ports are enabled to make out bound calls...
On the Application Summary Report, are the 'Flow-In' and the 'Flow-Out' numbers pulled from the 'Calls Presented'? In other words, out of 200 Calls Presented, 25 of them where Flow-In and 15 of them were Flow-Out.
We are running uccx 5.0(2)SR02_Build045. This may seem like a strange question, but is there any to put the cisco desktop agent back to ready status after the system has placed them in a not ready status due to a ring no answer? I know you can set th...
We have a basic script that plays a prompt on the 'Menu' option that states "if you would like to leave a voicemail for one of our reps. press 1, otherwise continue to hold and someone will be with you" Then the script places the caller on hold then ...
we running uccx 5.0.2SR2 enhnaced and in one of our scripts we present the customer with a menu option (ie, to reach sales, press 1, to reach service press 2)Is there any way that if you state in your greeting 'if you know your party's extension you ...
Thanks for the quick response Todd. Currently we are running v8.0(4) and will be upgrading to the latest 8.4 soon. So would be limited to the number of sessions base on the output of the 'WebVPN Peers: 250" Also, once the upgrade is in place and the ...
Todd - I am little confused on how you can tell that Matt has the AnyConnect Premium Licence installed and only needs the AnyConnect mobile licence.I am in the process of upgrading our ASA to accommodate the Anyconnect features for the iphone/ipad's...
I am looking to control the state of the agent and not have it cluster wide.I know this is unique and under best practices you would not want to do this. But in this situation I am needing to places calls in queue becuase my agents are also working a...
