After setting up a voice enabled directory handler, when you call it and give the persons name, it does not transfer back to cucm to that persons extension. It just drops the caller to that persons VM box. My ports are enabled to make out bound calls...

We have a basic script that plays a prompt on the 'Menu' option that states "if you would like to leave a voicemail for one of our reps. press 1, otherwise continue to hold and someone will be with you" Then the script places the caller on hold then ...

we running uccx 5.0.2SR2 enhnaced and in one of our scripts we present the customer with a menu option (ie, to reach sales, press 1, to reach service press 2)Is there any way that if you state in your greeting 'if you know your party's extension you ...