Hi,
All i am having issues getting the jtapi to register with UCM all my config looks ok and i have the correct license however it refuses to register.
If i do a show ccn status ccm manager i get the below:
cue# sh ccn status ccm-manager
JTAPI Subsystem is not registered with any Call Manager
I have configured the following on UCM:
ctiport - 3601
ctiport - 3602
rp-aa - 3100
rp-vm - 3600
jtapi application user - enabled standard cti enabled role.
CUE config below:
cue# sh run
Generating configuration:
clock timezone Europe/Madrid
hostname cue
ip domain-name ipexpert.com
line console
exit
system language preferred "en_GB"
ntp server 10.10.200.2 prefer
software download server url "ftp://127.0.0.1/ftp" credentials hidden "6u/dKTN/hsEuSAEfw40XlF2eFHnZfyUTSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmP"
privilege vm-imap create
privilege ViewPrivateList create
privilege ManagePrompts create
privilege broadcast create
privilege ManagePublicList create
privilege ViewHistoricalReports create
privilege ViewRealTimeReports create
privilege manage-passwords create
privilege local-broadcast create
privilege manage-users create
groupname Broadcasters create
username administrator create
privilege vm-imap description "Privilege to manage personal voicemail via IMAP client"
privilege ViewPrivateList description "Privilege to view private list"
privilege ManagePrompts description "Privilege to create, modify, or delete system prompts"
privilege broadcast description "Privilege to send local or remote broadcast messages"
privilege ManagePublicList description "Privilege to manage public lists"
privilege ViewHistoricalReports description "Privilege to view historical reports"
privilege ViewRealTimeReports description "Privilege to view realtime reports"
privilege manage-passwords description "Privilege to reset user passwords"
privilege local-broadcast description "Privilege to send local broadcast messages"
privilege manage-users description "Privilege to create, modify, and delete users and groups"
privilege vm-imap operation voicemail.imap.user
privilege ViewPrivateList operation voicemail.lists.private.view
privilege ManagePrompts operation prompt.modify
privilege ManagePrompts operation system.debug
privilege broadcast operation broadcast.local
privilege broadcast operation broadcast.remote
privilege broadcast operation system.debug
privilege ManagePublicList operation voicemail.lists.public
privilege ManagePublicList operation system.debug
privilege ViewHistoricalReports operation report.historical.view
privilege ViewRealTimeReports operation report.realtime
privilege manage-passwords operation user.password
privilege manage-passwords operation user.pin
privilege manage-passwords operation system.debug
privilege local-broadcast operation broadcast.local
privilege local-broadcast operation system.debug
privilege manage-users operation user.password
privilege manage-users operation group.configuration
privilege manage-users operation user.pin
privilege manage-users operation user.mailbox
privilege manage-users operation user.configuration
privilege manage-users operation user.remote
privilege manage-users operation system.debug
privilege manage-users operation user.notification
groupname Administrators member administrator
groupname Broadcasters privilege broadcast
restriction msg-notification create
restriction msg-notification min-digits 1
restriction msg-notification max-digits 30
restriction msg-notification dial-string preference 1 pattern * allowed
backup server url "ftp://127.0.0.1/ftp" credentials hidden "EWlTygcMhYmjazXhE/VNXHCkplVV4KjescbDaLa4fl4WLSPFvv1rWUnfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmP"
calendar biz-schedule systemschedule
open day 1 from 00:00 to 24:00
open day 2 from 00:00 to 24:00
open day 3 from 00:00 to 24:00
open day 4 from 00:00 to 24:00
open day 5 from 00:00 to 24:00
open day 6 from 00:00 to 24:00
open day 7 from 00:00 to 24:00
end schedule
ccn application autoattendant aa
description "autoattendant"
enabled
maxsessions 6
script "aa.aef"
parameter "busClosedPrompt" "AABusinessClosed.wav"
parameter "holidayPrompt" "AAHolidayPrompt.wav"
parameter "welcomePrompt" "AAWelcome.wav"
parameter "disconnectAfterMenu" "false"
parameter "dialByFirstName" "false"
parameter "allowExternalTransfers" "false"
parameter "MaxRetry" "3"
parameter "dialByExtnAnytime" "false"
parameter "busOpenPrompt" "AABusinessOpen.wav"
parameter "businessSchedule" "systemschedule"
parameter "dialByExtnAnytimeInputLength" "4"
parameter "operExtn" "0"
end application
ccn application ciscomwiapplication aa
description "ciscomwiapplication"
enabled
maxsessions 6
script "setmwi.aef"
parameter "CallControlGroupID" "0"
parameter "strMWI_OFF_DN" "8001"
parameter "strMWI_ON_DN" "8000"
end application
ccn application msgnotification aa
description "msgnotification"
enabled
maxsessions 6
script "msgnotify.aef"
parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"
parameter "DelayBeforeSendDTMF" "1"
end application
ccn application promptmgmt aa
description "promptmgmt"
enabled
maxsessions 1
script "promptmgmt.aef"
end application
ccn application voicemail aa
description "voicemail"
enabled
maxsessions 6
script "voicebrowser.aef"
parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"
parameter "uri" "http://localhost/voicemail/vxmlscripts/login.vxml"
end application
ccn engine
end engine
ccn reporting historical
database local
description "se-10-10-202-10"
end reporting
ccn subsystem jtapi
ctiport 3601 3602
ccm-manager address 10.10.210.11 10.10.210.10
ccm-manager credentials hidden "D+OHUOv7ks+yl8qJ88bs44fexIiowGxESd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmP"
end subsystem
ccn subsystem sip
gateway address "10.10.202.4"
mwi sip unsolicited
end subsystem
ccn trigger http urlname msgnotifytrg
application "msgnotification"
enabled
maxsessions 2
end trigger
ccn trigger http urlname mwiapp
application "ciscomwiapplication"
enabled
maxsessions 1
end trigger
ccn trigger jtapi phonenumber 3100
application "autoattendant"
enabled
locale "en_GB"
maxsessions 4
end trigger
ccn trigger jtapi phonenumber 3600
application "voicemail"
enabled
locale "en_GB"
maxsessions 4
end trigger
service voiceview
enable
end voiceview
voicemail broadcast recording time 300
voicemail default messagesize 240
voicemail notification restriction msg-notification
Jtapi subsystem:
cue# sh ccn subsystem jtapi
Cisco Call Manager: 10.10.210.11,10.10.210.10
CCM JTAPI Username: jtapi
CCM JTAPI Password: *****
Call Control Group 1 CTI ports: 3601,3602
Call Control Group 1 MWI port:
CSS for redirects from route points: ccm-default
CSS for redirects from CTI ports: redirecting-party
Jtapi Triggers:
cue# sh ccn trigger jtapi
Name: 3600
Type: JTAPI
Application: voicemail
Locale: en_GB
Idle Timeout: 10000
Enabled: yes
Maximum number of sessions: 4
Call Control Group: 1
Name: 3100
Type: JTAPI
Application: autoattendant
Locale: en_GB
Idle Timeout: 10000
Enabled: yes
Maximum number of sessions: 4
Call Control Group: 1
License info:
cue# sh software licenses
Installed license files:
- voicemail_lic.sig : 12 MAILBOX LICENSE
Core:
- Application mode: CCM
- Total usable system ports: 6
Voicemail/Auto Attendant:
- Max system mailbox capacity time: 840
- Default # of general delivery mailboxes: 5
- Default # of personal mailboxes: 12
- Max # of configurable mailboxes: 17
Interactive Voice Response:
- Max # of IVR sessions: Not Available
Languages:
- Max installed languages: 2
- Max enabled languages: 2
Software version:
cue# sh software versions
Cisco Unity Express version (7.0.1)
Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2008 by Cisco Systems, Inc.
Components:
- CUE Voicemail Language Support version 7.0.1.0
Trace subsytem Jtapi:
cue# trace ccn SubsystemJtapi all
cue# show trace buffer tail
Press <CTRL-C> to exit...
4709 06/29 10:44:59.014 ACCN TELS 0 GET_NEW_PROVIDER:Attempt to get JTAPI provider
17090 06/29 10:45:13.567 ACCN TELS 0 TAPIPortGroup: Enter getActiveCCM()
17090 06/29 10:45:13.567 ACCN TELS 0 TAPIPortGroup: getActiveCCM() subsystemstate:3
17090 06/29 10:45:13.567 ACCN TELS 0 TAPIPortGroup: getActiveCCM() subsystemJTAPI is not inservice or partial service
17090 06/29 10:45:13.567 ACCN TELS 0 TAPIPortGroup: Leaving getActiveCCM(), retval:null
Also if i open the Gui and click next on the initialization wizrd i get the error message below:
Jtapi Login failed. Error while determining CCM Version - 1.
I see the jtapi connection come in if i do a capture on the UCM sub.
I see the JTAPI connections coming in so i had a look in the cti manager log and am getting the following,.
07/02/2010 07:38:41.949 CTI|kCtiIncompatibleProtocolVersion - Incompatible protocol version. Message Version:0 UNKNOWN_PARAMTYPE:Compatible Versions:1 Current Version:a0000 CallManager Version: IPAddress:10.10.202.10 App ID:Cisco CTIManager Cluster ID:StandAloneCluster Node ID:UCM-SUB Process ID:7469 Process Name:CtiHandler|<CLID::StandAloneCluster><NID::10.10.210.11><CT::Alarm><LVL::All><MASK::ffff>
07/02/2010 07:38:42.011 CTI|CTIManager: ready_CtiLoginsThrottlingTimer(): login initiated for IPv4 TCP Handle=[2,200,9,2] connection Id=1
and also:
07/05/2010 08:41:38.620 CTI|kCtiProviderOpenInvalidUserNameSize - Invalid userName size in ProviderOpen request. login user Name size:13 App ID:Cisco CTIManager Cluster ID:StandAloneCluster Node ID:UCM-SUB|<CLID::StandAloneCluster><NID::10.10.210.11><CT::Alarm><LVL::All><MASK::ffff>
I have tried making it smaller and longer and still get this message in the cti log.
Ive also done a factory restore and configured it again to no avail.
Im completely stumped on this.
Cheers
Kev
