What is the Best practice for call recording

[mohammad saeed]

Hi Guys,

I have in my project two CUCM (Pub and Sub) with VG connected with main SIP line. I want to be able to record the calls for service issue. What is the best solution for this? 

Thanks

Mohammad Saeed

[Jonathan Schulenberg]

There is no shortage of call recording vendors out there. Most are published here:

http://marketplace.cisco.com/catalog/search?platforms=765

A few of the top players are Calabrio (Cisco OEMs an older version of their product as Cisco WFO-QM), Zoom Int, and Verint. 

[mohammad saeed]

What about mediasense?

[Jonathan Schulenberg]

MediaSense is end of sale:

https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/mediasense/eos-eol-notice-c51-738857.html

[CommSouth]

Dear Saeed,

Greetings from CommSouth! We are one of the Cisco partner and offer Voice Call Recording and Other UC related solutions.

you can check for more details here:

http://www.commsouth.com/downloads/VoiceRecording_Brochure_EN.pdf

http://www.commsouth.com/UCC-Applications.php

you can contact me at prasana@commsouth.com for more information.

Regards,

Prasana Kumar.P

+919841027006

CommSouth

Head - Business Solutions