08-10-2012 01:12 PM - edited 03-19-2019 05:21 AM
UCCX 8.0.2
Suddenly we only have three report types.
Yesterday, the numbers of reports possible were in the twenties.
All services are "In Service"
No configuration changes have been made to any supervisors.
Anyone know why the other reports would go away?
08-10-2012 02:27 PM
Hi
The reports you see listed are nothing to do with the server really. They are templates made up of an XML file and some .rpt files in the templates subdir of the HRC installation directory.
If you don't see them, it sounds to me like the xml files have been deleted or corrupted. The easy way to fix would be to reinstall HRC.
Regards
Aaron
03-03-2014 07:54 PM
Hi Aaron
that did not resolve the issue. is there any working solution for this? This happened to only few users in our environment.
thanks
BG
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