Why is my Subscriber Message activity report empty?

[Knightvoice_2]

Hi,

I trying to see who called and left messages for ceratin individuals before they were deleted. This report would be just what i am looking for except the columnes are all blank. Could it be becasue the user deleted the messages from their inbox or is there a parameter that has to be set. I am runnng CUCXN 7.1(5)ES7.

Thanks in advance.

[Rob Huffman · Accepted solution]

Hi there,

You are hitting this 7.x bug;

CSCsr45007 - Subscriber Message Activity report problems

Description

Symptom:
Subscriber Message Activity Report doesn't have data that is expected.  Many fields come up as N/A or blank.
Conditions:
This happens any time the report is run.
Workaround:
None.
Further Problem Description:
This underlying problems were diagnosed after 7.0 shipped and will be addressed in 8.0.  It entails a rewrite of this report.

First Found in:                          (4)

1.2(1),2.0,7.0(0.313),7.0(1)

Status:

Fixed

Last Modified:

May 26,2012

Fixed in:                          (8)

8.0(0.215),8.0(0.207),8.0(0.205),8.0(0.189)

8.0(0.178),8.0(0.168),8.0(0.164),8.0(0.160)

Product:

Cisco Unity Connection

Platform:

Dependent

Severity:

4 - minor

You may want to have a look at the ideas from Jeff in this thread

https://supportforums.cisco.com/message/1209592#1209592

Cheers!

Rob

"Every fool's got a reason to feelin' sorry for himself" - Springsteen

[Knightvoice_2]

Thanks once again Rob!