Hello,
I have a customer with Attendant Console Standard version 10.6 tied into UCM 10.5. Everything seems to be operational, I just have a question about the directory. I have it setup so that it sync's with CUCM, (and CUCM sync's with Active directory). We noticed only one number for the contact is available to call, even though the directory has other numbers such as "mobile, home, etc.." all populated. When I right click on a contact in the directory and click on "VIEW" i see the numbers yet i can't use these numbers in the console. It doesn't appear that I can add additional columns to the directory so that these additional number appear. So basically what saying it's not obvious to me that I can use these additional numbers It seems as though I must create my own custom Directory group and populate these numbers against the same names.
Anyone else find a better way?