09-26-2018 03:51 AM
Hi Everyone,
i am about to deploy CUE for auto attendant as below requirement.
1 - Welcome to "XYZ" , Press 1 for Language 1 and 2 for language 2
2 - In order to provide you with better service this call will be recorded (may this message will be merge with welcome prompt)
3 - If you know the extension of the party you are calling please dial it now or press 0 for the operator assistance.
4 - Thank you for your patience, your call matters to us. Please hold and you will be transferred in a moment.
5 - Sorry to keep you waiting, all our agents are not available at the moment, please try again later or leave a message after the tone, Thank you.
Closing hours
Welcome to "XYZ", our working hours are from 9 am until 5 pm Sunday to Thursday, except on official holidays please call us during the mentioned working hours.
My question, is it really possible to implement point number 4 and 5 in CUE. Software version would be 9 or 10X
You can share your own thoughts for prompt or script modification.
appreciate your help
Mohsin Majeed
Solved! Go to Solution.
09-27-2018 05:38 AM
You have an option to either send the call directly to B-ACD where prompts be played (b-ACD uses TCL script), or send it to CUE (from CME) and then redirect to B-ACD associated number, all comes down to what other prompts should be available in the initlal menu,
B-ACD comes with pre-recorded prompts that you can replace with your own on the flash of the router, here is link to B-ACD config guide:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/bacd/configuration/guide/cme40tcl.html
09-26-2018 06:20 AM
You cannot queue with CUE, your option if you are planning on doing small contact center would be to use CME B-ACD assuming you have CME, or if you have CUCM then CCX or native CUCM call queueing.
09-27-2018 12:19 AM
Hi Chris,
Thanks for the clarification.
I am having CME, can you please elaborate a little more about the call flow in my case. Incoming calls from PSTN would go to CUE directly? and then CME B-ACD? Do i need to record prompts for B-ACD
I am exploring about B-ACD since i have never experienced. Meanwhile, if you can share your thoughts about B-ACD implementation, i can work on CUE part.
What would be the steps to achieve
09-27-2018 05:38 AM
You have an option to either send the call directly to B-ACD where prompts be played (b-ACD uses TCL script), or send it to CUE (from CME) and then redirect to B-ACD associated number, all comes down to what other prompts should be available in the initlal menu,
B-ACD comes with pre-recorded prompts that you can replace with your own on the flash of the router, here is link to B-ACD config guide:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/bacd/configuration/guide/cme40tcl.html
10-03-2018 05:51 AM
Hi Chris,
this is very informative, only one thing that , is there any compatibility matrix between TCL script versions and CME versions. For example, i have cme version 9.1 , script version are according to cme version or we can run any script version with any cme version.
10-03-2018 05:51 AM
Hi Chris,
this is very informative, only one thing that , is there any compatibility matrix between TCL script versions and CME versions. For example, i have cme version 9.1 , script version are according to cme version or we can run any script version with any cme version.
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