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Beginner

cisco unity express

hi! How do i redirect incoming call to another line group if the call is busy or no one pickup after sometimes in CUE7 (auto attendant)

Basically i want the incoming call that has been redirected to IT Dept's line group using the autoattendant, to be redirected to our receptionist if the call is busy or no answer.

I tried to use Call Redirect at the branches of the Main menu (IT) call redirect, but that doesn't seems to work. Anyone can help on this?

I've attached the config in thescrnshot attached.

Thx.

2 REPLIES 2
Beginner

cisco unity express

hi! Anyone has any clue about this? Thx.

Hall of Fame Master

cisco unity express

CUE AA scripts cannot control further actions after transferring a call, even if the step outcome seems to indicate that.

So you have to configure the desired action on the DN or whatever is the call being transferred to.

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