Help with Supervisor desktop error message

[Thiago Henriques]

Folks,

     I really need a hand on this, here we have CCX 7 and two people with supervisor desktop. Recently they said the recording feature was no longer working. After they select inbound / outbound calls to record it pop up a message which says: "Unable to start recording for agent <name>"

I have been looking into ccx + cucm but I am not very familiar with cucm nor ccx. Any help is really appreciated!

Thanks,

Thiago Henriques

[Walter Solano]

Hello,

Could you check if the CSD status is "in service" or in "partial service".

Thank you

[Thiago Henriques]

Walter,

       I will try today and let you know.

Many thanks!

Thiago

[Thiago Henriques]

Walter,

   I checked, and it is "In service". Any advise?

Thanks,

Thiago

[Thiago Henriques]

Walter,

     It looks like I found the solution:

https://cisco-support.hosted.jivesoftware.com/docs/DOC-13223

Thanks for your initial help.

Thiago