11-06-2012 09:12 AM - edited 03-19-2019 05:50 AM
I am designing a wallboard to monitor our queues and agents. We have 4 different queues configured, and our agents answer the calls based on order received, and priority.
I need to know which IPCC table I need to query to know which queue our agents are currently talking to. When an agent answers the phone, I need to be able to tell which queue the agent answered. I'm sure this is possible, because we can see the data in the Cisco Supervisor Desktop.
Thanks.
11-06-2012 11:02 AM
The only two tables that Cisco supports real-time (in actuality no more than a query every 10 seconds) queries of are the rtcsqssummary and rticdstatistics. These tables are only populated after you enable Real-Time Snapshot Config under the Tools menu (page 482). Additional details are here: Database Schema Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 8.5(1)
CSD gets data from an entirely different set of processes which do not read from db_cra so it's not a valid benchmark to compare against.
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11-16-2012 11:49 AM
Thank you. Good info.
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