Jabber MRA - the edge credentials were not set or are null. returning failure

[Yangjp715]

Hi all,

We are having Jabber login issue for Jabber for Mobile users this morning and get the following error in the report. 

[csf.common.PolicySet] [getPolicy] - Successfully found Policy with nature EDGE_CAPABILITY [EDGE_ENABLED]
2020-04-29 11:02:15,138 INFO [0x000000779b00b4f0] [s/src/edge/GlobalEdgeStateImpl.cpp(1160)] [csf.edge] [isOAuthTokenSet] - Credentials token is empty
2020-04-29 11:02:15,138 DEBUG [0x000000779b00b4f0] [ls/src/edge/GlobalEdgeStateImpl.cpp(968)] [csf.edge] [checkPrecondition] - Acquired lock (edgeConfigMutex_)
2020-04-29 11:02:15,138 WARN [0x000000779b00b4f0] [ls/src/edge/GlobalEdgeStateImpl.cpp(885)] [csf.edge] [isValidEdgeConfiguration] - Edge config is unavailable.
2020-04-29 11:02:15,138 INFO [0x000000779b00b4f0] [ls/src/edge/GlobalEdgeStateImpl.cpp(975)] [csf.edge] [checkPrecondition] - No valid edge configuration can be returned. A new request have to be executed
2020-04-29 11:02:15,138 INFO [0x000000779b00b4f0] [s/src/edge/GlobalEdgeStateImpl.cpp(1160)] [csf.edge] [isOAuthTokenSet] - Credentials token is empty
2020-04-29 11:02:15,138 INFO [0x000000779b00b4f0] [s/src/edge/GlobalEdgeStateImpl.cpp(1144)] [csf.edge] [isPasswordSet] - Credentials password is empty
2020-04-29 11:02:15,138 WARN [0x000000779b00b4f0] [s/src/edge/GlobalEdgeStateImpl.cpp(1202)] [csf.edge] [checkEdgeConfigRequestParams] - Credentials are not available!
2020-04-29 11:02:15,138 WARN [0x000000779b00b4f0] [s/src/edge/GlobalEdgeStateImpl.cpp(1003)] [csf.edge] [checkPrecondition] - Failed to configure EdgeConfigRequest parameters.
2020-04-29 11:02:15,138 WARN [0x000000779b00b4f0] [elocator/EdgeServiceLocatorImpl.cpp(105)] [service-discovery] [getServiceInformationFromEdgeImpl] - Edge Service Locator - The Edge Credentials were not set or are null. Returning Failure

Jabber MRA on Exprssway x. 12.5.

Any help would be appreciated.

Thanks

[Clifford McGlamry]

There are a number of ways this can occur, but more information is really needed to start checking things:

1.  Has this EVER worked?

2. If it was working before, was anything upgraded (CUCM, IMP, Expressway)?

3. If it was working before, did you install new SSL certificates on anything?

4. If it was working before, have any changes been made on the firewall?

The answers to these questions will help narrow things down.  But if the response is "it worked yesterday, but it's not working now", then essentially we just have to go through and methodically check pretty much everything.  

Can you provide answers to the above, and maybe any other background information that might be useful?