Prime Collaboration Assurance services is not starting

[DanatShekhe]

Hello,

I'm trying to deploy Cisco Prime Collaboration Assurance 9.0. After deployment done when it is starting services there is an stuck on them and there is no luck to start all needed services. I've tryed to stop/start application "cpcm" but there is no changes...

/admin# show application status cpcm

bash: no job control in this shell

STAT   PID USER     COMMAND             ELAPSED

===============================================

SNs  18250 oracle   oracle                13:48

SNsl 18137 oracle   tnslsnr               13:49

ERROR: connect to dmgtd process on "127.0.0.1" on port 42340 failed:

I tryed to redeploy VM but situation is the same.

[DanatShekhe]

Solved it by redeploy to ESXi 5.0 instead 5.1.

[prchandr]

Thanks for letting us know. Appreciate it

Prem

[Jeffrey Jones]

this is not an option on the BE6K so how do you solve the issue?

[DanatShekhe]

I'm not using BE6K

[dilip_g]

hi,

Apologies for the deplayed response. This usually happens when the initial configuration of IP address/Gateway/Mask/NTP/DNS etc is not done correctly. Please do check the details you entered during installation if a  restart of the VM would not fix the issue.

Please do reach out to ask-primecollab@cisco.com if you need further help with troubleshooting this

Thank you