RTMT 10.5 Critical Services Display

[Peter Arment]

I recently upgraded our Cisco Unity Connection installation from 8.6 to 10.5. After the upgrade I uninstalled the old version of RTMT and installed the 10.5 version from Unity Connection. When I go to the critical services section in RTMT and select the Unity Connection Tab I do not get the list of services. At 8.6 I did not have this problem. I have verified Cisco Serviceability Reporter is activated and running. I also ensured my user account has Audit Administrator and System Administrator roles. Can anyone tell me if there is anything I missed that needs to be setup? Is anyone else experiencing this issue?

I do not have this issue with our recently upgraded CUCM from 8.6 to 10.5

[Rob Huffman · Accepted solution]

Hi Peter,

It sounds like you may be hitting this bug;

Unity Connection Critical Services status not displayed in RTMT

CSCuu89181

Symptom:
Launch RTMT and Connect to CUC server. Go to RTMT > System > Server > Critical Services > UnityConnection tab, the page is blank and services are not being displayed.
Critical Service are displayed correctly under System tab.

Conditions:
Issue occurs when connecting RTMT to a UC product.

Workaround:
Status or services can be viewed with the use of
1) CLI command "utils service list"
2) Unity Connection Serviceability > Tools > Service Management

Last Modified:

Jul 15,2015

Status:

Fixed

Severity:

3 Moderate

Product:

Cisco Unified Communications Manager (CallManager)

Support Cases:

1

Known Affected Releases:

(1)

10.5(2)

Known Fixed Releases:

(2)

11.5(0.98000.105)

11.5(0.98000.151)

Cheers!

Rob

[Peter Arment]

Thanks for the info Rob

This bug report looks exactly like what I am seeing.

[Rob Huffman]

Hi Peter,

You are most welcome my friend! Glad to be of some small help here.

Cheers!

Rob