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UC520 license issue

redrobish
Level 1
Level 1

Hi experts,

We got a UC520 where we just upgraded the license to 48U from 32U. So the license was successfully installed however we can only add 5 new phones and we can only see that the license is in evaluation eventhough we already activated it.

Index 3 Feature: uc500-48u-upgrade

        Period left: 3  weeks 1  day

        Period Used: 5  weeks 2  days

        License Type: Evaluation

        License State: Active, In Use

        License Count: Non-Counted

        License Priority: Low

So we clear the license but we see errors but we can see this license:

CiscoUC500#license clear feature:uc500-48u-upgrade

% Error: No license entries with the feature name: feature:uc500-48u-upgrade

CiscoUC500#sho license

Index 1 Feature: uc500-16u-upgrade

        Period left: Not Activated

        Period Used: 0  minute  0  second

        License Type: Evaluation

        License State: Not in Use, EULA not accepted

        License Count: Non-Counted

        License Priority: None

Index 2 Feature: uc500-48u-upgrade

        Period left: 3  weeks 1  day

        Period Used: 5  weeks 2  days

        License Type: Evaluation

        License State: Active, In Use

        License Count: Non-Counted

        License Priority: Low

Can someone help

Thanks

1 Reply 1

paolo bevilacqua
Hall of Fame
Hall of Fame

Only licensing@cisco.com can help you.