10-26-2011 04:54 PM - last edited on 03-25-2019 09:43 PM by ciscomoderator
Hello -
I am using UC 8.5. I have a call handler serving as AA plus a few options. If the user does not make a selection,
I would like to send the user to a CTI route point (uccx trigger).
Question
1. I cannot seem to find a "after greeting" method to send user to an extension that is not associated with a mailbox.
Help. :-)
Thanks
Andy
Solved! Go to Solution.
10-26-2011 05:55 PM
Create a call handler and set the transfer options to transfer to the CTI RP, on after greeting option from you AA set it to "attempt transfer" to the call handler you created.
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk
10-26-2011 05:55 PM
Create a call handler and set the transfer options to transfer to the CTI RP, on after greeting option from you AA set it to "attempt transfer" to the call handler you created.
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk
10-27-2011 07:15 AM
Thank you!!!!
Worked like a champ.
Andy
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