06-26-2014 09:25 AM - edited 03-19-2019 08:20 AM
I am having an issue where someone leaves a message in my Unity Connection inbox. Unity Connection forwards the voice message to my Outlook inbox as it should. Here is the thing that troubles me...10-15 seconds after the message appears in my Outlook inbox it is moved to my Outlook deleted items folder. Any ideas how this could be happening?
Cisco Unity Connection 8.6.2
Thanks,
Joe
06-27-2014 07:59 AM
Is this unified messaging setting? may be check your exchange profile or your outlook to see if there is any rule setting on delete or moving a certain message type.
DP
06-30-2014 09:11 AM
You need to look at the client side configuration to see if a) there are Outlook rules enabled to move messages and b) ensure that the CUC system address (SMTP) is not being filtered by spam rules.
Hailey
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