06-21-2015 06:59 PM - edited 03-19-2019 09:43 AM
Hi folks,
We have a two node CUPS cluster that one server died in. We replaced the server at TAC's instruction using the media to set up the VM, and attached it to the cluster fine. We've now seen that the new server's XCP Message Archiver service won't start, meaning that one of two servers is not writing to the PostgreSQL database and half of the chat messages aren't logged. Where do I begin looking?
Solved! Go to Solution.
06-21-2015 07:45 PM
Hi Geordie,
The Cisco XCP Message Archiver service must be running for the compliance feature to operate correctly on IM and Presence Service.
Note | If you do not assign an external database to a node for the compliance feature, IM and Presence Service does not permit you to turn on the Cisco XCP Message Archiver service. |
06-21-2015 07:45 PM
Hi Geordie,
The Cisco XCP Message Archiver service must be running for the compliance feature to operate correctly on IM and Presence Service.
Note | If you do not assign an external database to a node for the compliance feature, IM and Presence Service does not permit you to turn on the Cisco XCP Message Archiver service. |
06-21-2015 07:57 PM
Thanks Manish!
10-18-2017 12:12 PM
07-12-2019 04:11 AM
What if in the the System Troubleshooter the status of the external database connection is not showing Ok, is this unrelated to Message Archiver and the connection first has to be up and running before one even looks at starting the Message Archiver?
I'm getting the following message
The following Cisco Unified IM and Presence Service node to external database server connections failed:
Does this suggest this requires the message acrhiver to be up to perform the connection?
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide