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All HDD LED Steady On After BIOS Update UCS C240 M3

krisphalim
Level 1
Level 1

After upgrading BIOS and CIMC using HUU from version 1.5.4-3 to 2.0.9n all HDD LED is steady on.

Even after I revert back to version 1.5.4-3 the HDD LED is still all steady on.

 

Please help.

 

1 Accepted Solution

Accepted Solutions

Ultimately I think you will need to open a TAC case, but there are a couple of things I would like you to try.

There are some low level components that occasionally don't get the firmware completed (FPGA, power sequencers, etc)

You'll need to power off the server 1st.

 

Log into the CIMC via putty/ssh

 

ucs-c240-m3# scope chassis
ucs-c240-m3 /chassis # scope firmware
ucs-c240-m3 /chassis/firmware # show detail
Power off host to get firmware update status
ucs-c240-m3 /chassis/firmware # show detail
Firmware update required on some components, please run update-all. AC cycle is required after the firmware update completes.
ucs-c240-m3 /chassis/firmware # update-all
Firmware update will cause a CIMC reset. After CIMC reset, check the updated firmware versions.
Starting firmware update process, this will take a while. Check status using show command
ucs-c240-m3 /chassis/firmware # show detail
Firmware update process is running, retry to get latest status.!!
ucs-c240-m3 /chassis/firmware # show detail
Firmware update process is running, retry to get latest status.!!
ucs-c240-m3 /chassis/firmware # show detail
Firmware update process is running, retry to get latest status.!!
ucs-c240-m3 /chassis/firmware #
ucs-c240-m3# scope chassis
ucs-c240-m3 /chassis # scope firmware
ucs-c240-m3 /chassis/firmware # show detail
Firmware update not required, all components are up to date   <<<<<You may get this at the beginning if you don't have any components still needing firmware updates.

Thanks,

Kirk...

View solution in original post

5 Replies 5

Kirk J
Cisco Employee
Cisco Employee

Greetings.

Did you run all the HUU components including the raid controller?

During post, does the raid controller still list physical drives and virtual drives?

There are some raid controller logs that we would normally look at, and also confirm that the sas expander had matching firmware update from the HUU update process.

If the server is no longer bootable, I would open a TAC case.

Are you using the onboard/embedded controller or  LSI 9266/9271 controller?

Assuming you have done complete power reset (pull both PSU power cables for 30 seconds)...

 

Thanks,

Kirk...

Yes, I run all the HUU components listed. There were only 3 listed: CIMC, BIOS and I350 Network firmware.

 

During POST the RAID Controller (we are using embedded Intel C600 series SAS/SATA RAID Controller running as LSI MegaraidSR RAID mode) still list physical drivers and virtual drives.  Eventually it was still boot properly.

 

I have also done complete power reset (pulling both power cables for more than 1 minutes) with no luck.  All the HDD LED still steady on when I put back the power and turn on the server.

 

I have also reset the remove all Virtual Drives (after doing manual backup), reset the Array Controller, shuffle the physical drive, recreate Virtual Drives and reinstall new OS (RHEL 6.8).  All done without error but the problem still exist. All HDD LEDs still steady on.

 

When upgrading to HUU version 2.0.9n there was warning that after upgrade we cannot revert back to older BIOS version before 1.5.3 because of permanent setting that server only allowed to boot to secure BIOS image from Cisco.  I don't know whether HUU BIOS version before 1.5.3 is not a secure BIOS since there are no documentation mention about it.

 

I have another UCS C240 M3 server that running BIOS version 1.5.1f.  If I flash this problematic server back to 1.5.1f, I wonder will it fix the problems or worst render the this server unbootable.

 

 

Ultimately I think you will need to open a TAC case, but there are a couple of things I would like you to try.

There are some low level components that occasionally don't get the firmware completed (FPGA, power sequencers, etc)

You'll need to power off the server 1st.

 

Log into the CIMC via putty/ssh

 

ucs-c240-m3# scope chassis
ucs-c240-m3 /chassis # scope firmware
ucs-c240-m3 /chassis/firmware # show detail
Power off host to get firmware update status
ucs-c240-m3 /chassis/firmware # show detail
Firmware update required on some components, please run update-all. AC cycle is required after the firmware update completes.
ucs-c240-m3 /chassis/firmware # update-all
Firmware update will cause a CIMC reset. After CIMC reset, check the updated firmware versions.
Starting firmware update process, this will take a while. Check status using show command
ucs-c240-m3 /chassis/firmware # show detail
Firmware update process is running, retry to get latest status.!!
ucs-c240-m3 /chassis/firmware # show detail
Firmware update process is running, retry to get latest status.!!
ucs-c240-m3 /chassis/firmware # show detail
Firmware update process is running, retry to get latest status.!!
ucs-c240-m3 /chassis/firmware #
ucs-c240-m3# scope chassis
ucs-c240-m3 /chassis # scope firmware
ucs-c240-m3 /chassis/firmware # show detail
Firmware update not required, all components are up to date   <<<<<You may get this at the beginning if you don't have any components still needing firmware updates.

Thanks,

Kirk...

Thank you Kirk

 

It is apparently after updating BIOS / Firmware using Cisco HUU we should double check via command line to CIMC inside scope chassis/firmware using command show detail.

 

After several times issuing respond command from show detail - update-all and some power recycle apparently all the update finally completed.  The problem solved.

 

Thanks again Kirk.  Two thumbs up for you.

Thanks for letting us know what resolved your issue.

Very glad to hear your issue is resolved.

Thanks,

Kirk...

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