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ucs c220 m35 crashed?!

baselzind
Level 6
Level 6

i came today morning to find my ucs c220 m35 has crashed over the weekend , i hard reset it and it went up fine along with all the vm "it had four solarwinds windows vm" , the problem is now im asked to find the root cause of the crash and  frankly i dont know where to start , i attached the image of the crash screen i found , the ucs was showing high memory usage before the crash on solarwind , please help? 

1 Accepted Solution

Accepted Solutions

Kirk J
Cisco Employee
Cisco Employee

Please take a look at https://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2059053

The workarounds include changing the e1000 adapter to vmxnet3.

There also should be a vmware patch that resolves the psod using the e1000.

Thanks,

Kirk

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3 Replies 3

Kirk J
Cisco Employee
Cisco Employee

Please take a look at https://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=2059053

The workarounds include changing the e1000 adapter to vmxnet3.

There also should be a vmware patch that resolves the psod using the e1000.

Thanks,

Kirk

thanks for the great response , it is most likely this is the cause of the crash correct? also why is e1000e is causing the crash exactly??? like if i want to describe this issue how can i say it?

Yes, the bug is with vmware code, and is related to the use of e1000 (and RSS capabilities of the guestVM host OS).

This is a pretty common issue we used to get a lot of tickets for.

Thanks,

Kirk...

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