Curtis Trudeau
Level 1
Level 1
Member since ‎11-18-2011
‎07-05-2019

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  • 6 Posts
  • 0 Solutions
  • 10 Helpful votes Given
  • 0 Helpful votes Received
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We have a few Jabber users that will connect after hours using VPN.  CER detects these jabber devices without issue.  I added the VPN subnet to CER and checked do not track in hopes CER would ignore these devices, but every time the discovery runs we...
When we place an outbound call to a specific phone number the call will drop after 10 minutes.  The number is a goto meeting conference hosted by another company.  There are around 20 people on the conference and we are the only ones dropping.  We ha...
I am looking to expand on the web chat archive script metadata.  Our web chat form requests customer info such as name, account number, and phone number so that it is displayed to the chat agent in finesse.  Can these form fields be added to the tran...
Community Statistics
Member Since ‎11-18-2011 01:52 PM
Date Last Visited ‎07-05-2019 11:31 AM
Posts 6
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