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I have a customer for a particular group they get multiple 50002 Not ready code in their CUIC reports.50002-which usually means a CTI OS component failed, causing the agent to be logged out. This could be due to closing the agent desktop application,...
Hi
Can someone confirm if an agent receives a direct call to his ACD.After the call is over,will the agent continue to be in Not ready or the system should change him back to ready?
I want to run cuic reports using agent id instead of the agent default firstname.last name.
Can this be done by editing anything in the value lists?How can i do it using stock reports.Or is this going to be custom reports?
Had this problem it was bug CSCvf56538 Symptom:JTAPI CM based silent monitoring fails with error "-1932787484" if the monitoree DevName is lower case.Silent monitoring is not working. Supervisor see following error message on CTIOS when they try to m...
Interesting! Sounds like you have the answer.
Cisco has an open bug on this, and my issue falls in line with the bug. They did not provide a solution.
Cisco-AirProvision 1.4 for iOS throw error "Unable to retrieve IP for AP"
Bug ID: CSCuy52676
http...
So, do I really need to go get someone with an Android or Windows phone to do this because Cisco has not made an app that can successfully be used with Apple products for priming?
Pretty frustrating. The 5ghz band cannot be configured to operate wi...
