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Hi , We just upgraded to CVP 12.6 last week and I am not seeing resource manager service in the OAMP. Does anyone confirm if this has been removed or there is issue with it. Thanks Shreyash
Hi All, Could anyone please help me re-generating the WSM self-signed certificate on CVP call server. After an upgrade I found out that the Name of the server is incorrect in one of the previous certificates so I need to correct that. Please suggest ...
Hi All, We are facing this issue for a few weeks, where all agents getting moved to "Not Ready-Call Overlap" state and then back to normal automatically.I read the possible reason for this state is when agent misses two consecutive calls for system m...
Hi People, I am asking for help in understanding ICM/ CVP logs. How to start with reading logs in UCCE . Is there any document/ help available. ThanksShreyash
Hi , I am trying to back up VXML folder and wav files from CVP to remote location.other than just copy/paste, is there any faster way to do the task that anyone can suggest. Any help will be really appreciated. Thank you EveryoneShreyash
thank you James for the response. I checked all these settings, when I am checking the CUCM logs I found "483: Too Many Hops" error for every call received in that time period. Please suggest.
