About Edwin Vos

Edwin Vos · 12-04-2023

Hello all, Does anyone have experience with monitoring Webex CC and Webex CCE. These are both contact centre applications. CC is on BroadSoft while CCE is the ICM/UCCE HCS platform within Cisco cloud. We would like to monitor things like: - Broadsoft...

Edwin Vos · 08-23-2013

Hello all,I am trying to enable the end users to be able to override the preloaded server based Jabber client settings on a MAC notebook.If the end user goes into accounts on the client he can see the settings, but is not able to edit those.I cannot ...

Edwin Vos · 08-02-2012

Hello,I have an issue with CIPC version 8.6.1 on CUCM 8.5.1. The CUCM server is installed on voice vlan subnet 192.168.1.X/24 and the IP communicator is running on data vlan subnet 192.168.2.X/24. There is a firewall between the two vlan's but all TC...

Edwin Vos · 11-19-2010

Hello,We have just rolled-out Cisco Unified Communications platform containing:- CUCM 8.0.3.10000-8- CUP 8.0.3.10000-4- CUPC version 8.0.153We have LDAP synchronisation and authentication working on CUCM server. I am using the same LDAP server for CU...

Edwin Vos · 12-19-2008

Our customer is using Meet-Me Conferencing on their CM 4.1(3).They now noticed that when a Meet-me conference lasts more than 20 minutes the voice quality is severly degraded. Even so much that they have to setup the Meet-me conference again.What can...

Edwin Vos · 12-11-2023

Well 70% at the moment does not cut it. We have had a session with ThousandEyes and can see this is a network monitoring tool. We are interested in full end-to-end monitoring solution. ThousandEyes is not that and not even close at the moment, so sor...

Edwin Vos · 12-15-2020

Hello,CVP logs always need to be adjusted before you are able to see the important items. Use https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-enterprise-1151/212635-how-to-set-traces-and-collect-ucce-logs.html...

Edwin Vos · 11-02-2020

We would like to see a separate hub URL for that as well, next to that we also asked for:- agent accounts for testing from support side, without these being charged- options of setting breaks in scripting to see which nodes are hit- any support URL's...

Edwin Vos · 11-07-2019

Did you double check where the reason codes have been defined. Are they both in Finesse and in ICM Configuration Manager. If they are only on finesse you can hit them using a Finesse API call, but the SQL database cannot adhere to thos request, becau...

Edwin Vos · 11-07-2019

Just learned this week that Outbound campaigns and other information having been created by API is separated from the 'normal' inout using configuration manager. The camapigns do get created but different when requested from API. If you want to see w...

Member Since	‎04-17-2008 06:28 AM
Date Last Visited	‎04-17-2024 09:20 PM
Posts	20
Total Helpful Votes Received	16

User Statistics

User Activity

Webex Contact Centre Enterprise and Contact Centre monitoring

How to enable end user editing of Cisco Jabber client sttings MAC&WIN

IP Communicator status rejected on CUCM no error on Phone

CUCP client Work number missing for some users

Meet-me Conference degrading after 20 minutes CM 4.1(3)

Re: Webex Contact Centre Enterprise and Contact Centre monitoring

Re: ICM / CVP Log Reading

Re: Webex Control Hub for separate test environment - same org

Re: Changing Agent State with Aux Code Not Working

Re: Campaingn does not show up in CUIC report filters