Hi,Can someone help me out or point me into the right direction on this? I'm trying to run an Rest API on my HR system every time the agent logs in or logs out from Finesse, the workflow will beAgent logs in to finessein the bakground i'll run an API...

Hi,has anyone had this issue before?We're experiencing a one way audio issue when using Cisco Spark Board when on a webex. Spark to Spark calls works fine, just Spark to Webex and it appears to be intermittent. The audio from everyone else comes in f...

Hi, I'm running UCCE and CUIC 11 using SIP and was wondering if there is any report on CUIC or any SQL query that could give me the max number of concurrent calls of an interval. Any help/idea is more than welcome thank you Xtian

Hi, I'm looking for a template or sql query where i can report on PQ but breaking it out by calltype also. Has anyone done this by any chance? thank you for the help Xtian

Hi,I'm not much into Cisco but have to hire a new Telecom manager at my company, what do you think good technical questions (and answers) could be asked.We run a call center IPCC with UCCE/ICM 7.5 and IP/IVR, we use PRIs and trying to get SIP for nex...