There is one Supervisor for some reason not able to Save changes to an agents Attributes.  After adding an Attribute the Supervisor gets a message that this field cannot be edited when trying to change the value.  It works for other Supervisors and a...

Not sure how to apply agent chat to the desktop so that agents can chat between each other. any ideas on how to enable this feature??

Currently I have the following script set up where I need to collect the Session ID and Sequence Number of each call.  I am able to pull the Session ID but have issues with scripting to get the Sequence Number.  Has anyone done this and if so can you...

When I select a script to debug, none of the scripts show up in the drop down list.  Not sure what is going on??

I have a user who just bought the Plantronics SAVI Savy 10 wireless headset.  Seems that the user is able to hear all other sounds through the headset but not able to Live Monitor.  Has anyone ran into this issue and resloved it.  If so please let me...