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Hi
Got a bit of an issues that I can't seem to get to the bottom off. A customer has a CCX script that works when the script runs in hours but when they run the contact centre in what they call extended hours eg keep it open past 5pm one of the menu ...
I'm having a real nightmare with the Script Editor Plug InUCCX is version 12.5.1.11003-511 (su3-ES07-CSCwr61182)CCX Script Editor is 12.5.1
Trying on a windows 11 machine it never seems to install correctly. The installer runs and installs but then t...
Afternoon.
I'm looking for some help and advice on where to start with the following job to try and migrate from older SCCP voice mail ports over to a SIP trunk for Unity
Current set up:
Existing CUCM set up with Unity Connection for voice mail.4 x ...
Looking for some help.
I have a use case where a customer need to transfer calls outbound to the PSTN. Currently when these call transfers happen (either blind of consult) the original Calling Party ID is lost and the final called party only sees th...
Looking for some help and maybe points of clarification.
I have a need to maintain the original calling part number during the following call flow scenarios.
External PSTN Calling Party >> SIP Trunk >> Cisco CUBE >> CUCM >> Call forward >> External...
Hi BillI had a couple of rounds of testing and found a solution. I suppose a bit of a light bulb moment when I found the solution. But also down to me reaching out on here. As your comments made to start to look elsewhere in the script. It turns out ...
HiThanks for that very helpful suggestion. I think I was getting to close to the problem and not seeing the wood for the tree'sYou were right changing the option to dial a mobile number works. So as you say it is something with it getting into the qu...
I can't take the credit as after trying all sorts of idea I reached out to Cisco TAC. I amongst some of the advice was the following for server 2016 installs. What seemed to make the difference for me was specifically running the installer as adminis...
Thanks for the reply I'll try and dig into these to see what i can find. I have also raised a TAC case. Cisco should really be providing software that works. I find it odd that we have to run old outdated Java version that are simple riddled with sec...
Hi BradI think i may have found what I needed https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/supported_platforms/b_15cucspl.html#:~:text=Select%20the%20required%20OVA%20configuration,ova%20file:Looks like the cluster will be limite...
