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Hi I'm after some help on ways I can test the following call failures. My customer has a cloud system in place in front of there SIP trunk to the on premise CUBE that allows for a call to be diverted in the case of a call failure. The purpose is for ...
Hi
Got a bit of an issues that I can't seem to get to the bottom off. A customer has a CCX script that works when the script runs in hours but when they run the contact centre in what they call extended hours eg keep it open past 5pm one of the menu ...
I'm having a real nightmare with the Script Editor Plug InUCCX is version 12.5.1.11003-511 (su3-ES07-CSCwr61182)CCX Script Editor is 12.5.1
Trying on a windows 11 machine it never seems to install correctly. The installer runs and installs but then t...
Afternoon.
I'm looking for some help and advice on where to start with the following job to try and migrate from older SCCP voice mail ports over to a SIP trunk for Unity
Current set up:
Existing CUCM set up with Unity Connection for voice mail.4 x ...
Looking for some help.
I have a use case where a customer need to transfer calls outbound to the PSTN. Currently when these call transfers happen (either blind of consult) the original Calling Party ID is lost and the final called party only sees th...
Hi RogerThanks for the reply. I'm not very good with CUBE config and the items I posted came from some online searching where i was asking for called number blocking. Note to self don't believe AI responses. The config example you shared seem to work...
Hi Pescla, I'm not sure I understand what you mean. I have the place call option in the script editor but is that what I need to implement the call back features and also keep the users place in the queue. Thanks
An older post but i have hit an issue with my implementation of my new unity SIP trunk. We have multiple users who access the same shared voice mailbox. under the older SCCP/Skinny set up we use the voice mail box mask field within the voice mail pro...
Hi AllI have the same use case for this with a unity SIP trunk. Did anyone manage to get it working?I have raised a TAC case and they seem to be saying the defeat was never fixed and won't be. I would welcome any advise around what you may have done....
