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HiI have recently been trying t migrate a cluster from the older SCCP/Skinny connection to Unity Connection to a new SIp trunk connection. Reaching out as a bit of a last resort in the hope of an answer to the problem we have come across. Although I ...
Hi I'm after some help on ways I can test the following call failures. My customer has a cloud system in place in front of there SIP trunk to the on premise CUBE that allows for a call to be diverted in the case of a call failure. The purpose is for ...
Hi
Got a bit of an issues that I can't seem to get to the bottom off. A customer has a CCX script that works when the script runs in hours but when they run the contact centre in what they call extended hours eg keep it open past 5pm one of the menu ...
I'm having a real nightmare with the Script Editor Plug InUCCX is version 12.5.1.11003-511 (su3-ES07-CSCwr61182)CCX Script Editor is 12.5.1
Trying on a windows 11 machine it never seems to install correctly. The installer runs and installs but then t...
Afternoon.
I'm looking for some help and advice on where to start with the following job to try and migrate from older SCCP voice mail ports over to a SIP trunk for Unity
Current set up:
Existing CUCM set up with Unity Connection for voice mail.4 x ...
For the benefit of other who may find this post. See my thread here https://community.cisco.com/t5/unified-communications-infrastructure/voicemail-box-mask-not-working-on-sip-trunk-to-unity-connection/td-p/5566935it seem this is not possible over a S...
I had a call with TAC and they have explained that the the results i posted above are expected behavior and a limitation of using a SIP trunk.The provided the following diagram and explained the issue is around Unity not seeing the redirecting ID whe...
Thank you for your comments Maren I'll keep digging into the logs with some new traces collected for test calls. In testing one thing I have noticed is differences in behavior just not sure why a direct call would be forwarded correct and when the u...
I checked the DNA does not seem t show the the mask being applied and i checked for both the working example i have with the older Skinny config and the SIP trunk examples that do not working.Been trying to compare logs from the working example over ...
Hi Maren,Thanks for the comments, I don't feel a stupid as I did when I first put the post up. An interesting comment when in the process the SIP trunk is used. Curious would a Directory Number Analyser show the mask being applied?I have checked and ...
