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Hi
Got a bit of an issues that I can't seem to get to the bottom off. A customer has a CCX script that works when the script runs in hours but when they run the contact centre in what they call extended hours eg keep it open past 5pm one of the menu ...
I'm having a real nightmare with the Script Editor Plug InUCCX is version 12.5.1.11003-511 (su3-ES07-CSCwr61182)CCX Script Editor is 12.5.1
Trying on a windows 11 machine it never seems to install correctly. The installer runs and installs but then t...
Afternoon.
I'm looking for some help and advice on where to start with the following job to try and migrate from older SCCP voice mail ports over to a SIP trunk for Unity
Current set up:
Existing CUCM set up with Unity Connection for voice mail.4 x ...
Looking for some help.
I have a use case where a customer need to transfer calls outbound to the PSTN. Currently when these call transfers happen (either blind of consult) the original Calling Party ID is lost and the final called party only sees th...
Looking for some help and maybe points of clarification.
I have a need to maintain the original calling part number during the following call flow scenarios.
External PSTN Calling Party >> SIP Trunk >> Cisco CUBE >> CUCM >> Call forward >> External...
Hi Matthew,I've been reading through this post as I consider setting up similar for a customer. I've noticed in the script editor for my UCCX deployment I don't appear to have the objects for outboundcallcontact as I see them in your screen shots. Is...
Hi Jimmie Can you do this with CCX Flex Standard Seat Licence? I was trying to work out what version of CCX we have and from what i can see the only part that refers to using having standard is the licences part in the admin GUI. Edit added it seem w...
Hi Anthony,I'm just in the early phases of looking at this sort of thing and wanted to double check on your comment about the holding the place in queue."First off, you cannot save the caller's position in queue with UCCX callback. It's unfortunate,...
Hi BillI had a couple of rounds of testing and found a solution. I suppose a bit of a light bulb moment when I found the solution. But also down to me reaching out on here. As your comments made to start to look elsewhere in the script. It turns out ...
HiThanks for that very helpful suggestion. I think I was getting to close to the problem and not seeing the wood for the tree'sYou were right changing the option to dial a mobile number works. So as you say it is something with it getting into the qu...
