Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
UCCX 10.6.1
I found this older discussion which helped me narrow down the issue. Situation is caller came into Queue A and was on hold for 10 minutes. Second caller came into Queue B and was on hold for 1 minute. Agent went Ready and answered Queu...
UCCX 10.6.1
CUCM 10.5.2
This is only happening for one user machine with CSD installed. The bottom section for 'Agents -Team State' isn't refreshing. The real time voice CSQs in the top panel are refreshing fine. It works fine on my Windows10 mac...
UCCX 10.6.1 CUCM 10.5.2
I changed the UCCX System Parameters to allow Supervisors 'Access to Supervisor's Teams Only' and I did a directory sync. For background purposes the supervisor had administator rights in UCCX. I took those rights away but l...
CUCM 10.5.2 UCCX 10.6.1
Right now I have the UCCX system parameters set to allow supervisors to change skills on teams they supervise. My customer doesn't want to give all supervisors the ability to adjust skilling. Is their a way to allow CAD Sup...
UCCX 10.6.1 CUPS 10.5.2 CUCM 10.5.2
Is it possible to have agents login to CAD with only Jabber (v11.6.2)as their phone client? Obviously we are trying to avoid licensing issues with the desktop phones and CIPC. I've tried unsuccessfully logging...
I had this exact problem. I had some administrators able to see the persistent chat rooms (private). However, I couldn't see them in my instance of Jabber (11.9.2.57740). What I had to do was close Jabber and delete all my Jabber app data (local a...
I'm familiar with modifying the 'Set Enterprise Call Info' however that doesn't seem to change the 'Call Activity' area in CAD. I have an IVR that no matter what I do with the Enterprise Call Info it doesn't populate CSQ or Route Point info in the c...
I've already restarted the XCP Router multiple times. I did find the domain in the list of XMPP Presence Domains list which I think may be causing the issue. I removed it from list of managed domains but I still couldn't chat with that domain. I'm...
