About santhivinnakota

santhivinnakota · 11-16-2021

Hello DevNet Experts,We are running Finesse 11.6 version and I have CRM Siebel/C360 integrated inside Finesse as an iFRAME. SO, when agent logs into Finesse, we also make the agent login into Siebel C360 which gets launched inside Finesse as an iFRAM...

santhivinnakota · 07-21-2020

Hello, I need some help in getting my finesse gadget code to work and really appreciate your inputs please.The requirement is, when the duration of a certain state is > x secs(meaning idle for x secs) , I need to refresh the CRM that is in iFRAME wit...

santhivinnakota · 01-20-2017

Hi All, I am coming across an issue where I am unable to show the "Call.TimeInQueue" thru a CPV on Finesse and really appreciate if someone could help me with some ideas. So, here is the scenario. 1. Customer is very particular and he wants to see th...

santhivinnakota · 09-26-2016

Hi All, Can someone help me if there is a way please. Lets say I have the Skill group CC_Team. I have 10 agents to be part o this skill group. 5 agents belong to Team A and 5 agents belong to Team B. Is it possible, through "Queue to SKill group" no...

santhivinnakota · 09-20-2016

Hi All, I am having an issue when the call is supposed to route to an agent logged in to a different cluster and appreciate if I could get some help please. 1. I have created the ENT skill and added the skills of EMEA and US skill groups to it 2. My...

santhivinnakota · 11-23-2021

Hi Denise,Thank you for the help and clarifying for me. I will try to find a work around through CRM iFRAME side.Thanks a lot,Santhi

santhivinnakota · 11-22-2021

Hi Denise,Thank you much. Can you please tell me if there is any specific event that distinguishes between a manual refresh and an automatic load of finesse ( and failover)??I have to get hold of NotificationState being Connected" and when finesse lo...

santhivinnakota · 11-22-2021

Hi Denise,Thank you. Sorry, I was out sick.Either in developer logs or in persistent logs, I do not see any error at all. Code comes out and does not execute from this point simply. I don't see error.I tried to use it inside init: to see what state i...

santhivinnakota · 11-17-2021

Hello Denise,Thank you. Yes, I hope I did the correct coding in getting the client services initiated and code looks as in BlueBut, after that, I am unable to get on how to get the output of this state "Connected/Recovered" etc assigned to a variable...

santhivinnakota · 07-21-2020

Hi Marek,Thank you for giving the direction. I will work towards using the Finesse Container Timer and TImeTickEvent to achieve this.I will keep you posted on how I am getting on. Thank you,Santhi

Member Since	‎09-06-2016 11:23 AM
Date Last Visited	‎11-25-2022 06:44 PM
Posts	24
Total Helpful Votes Received	5

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Finesse getNotificationConnectionState does not work

Hitting the content under Finesse Gadget after a certain duration

To Display how long call is in Queue once call connects to PQ from CVP app.

Is it possible for the same Skill Group to have team based routing?

Call routing to agents of different peripherals

Re: Finesse getNotificationConnectionState does not work

Re: Finesse getNotificationConnectionState does not work

Re: Finesse getNotificationConnectionState does not work

Re: Finesse getNotificationConnectionState does not work

Re: Hitting the content under Finesse Gadget after a certain duration