Hi, ok that has a bit more then the 10.0 Schema: <?xml version="1.0" encoding="ISO-8859-1"?> <xs:schema xmlns:xs=" http://www.w3.org/2001/XMLSchema " elementFormDefault="qualified">   <xs:complexType name="UserLicense">   <xs:sequence minOccurs="0">   <xs:element name="URI" type="xs:anyURI" minOccurs="0" />   <xs:element name="Alias" type="xs:string" minOccurs="0">   <xs:annotation>   <xs:documentation> The unique text name for either a user, distribution list, or personal group.</xs:documentation>   </xs:annotation>   </xs:element>   <xs:element name="IsTemplate" type="xs:boolean" minOccurs="0">   <xs:annotation>   <xs:documentation> A flag indicating whether this instance of a User object is a &quot;template&quot; for creating new users. </xs:documentation>   <xs:documentation>0=False, 1=True</xs:documentation>   </xs:annotation>   </xs:element>   <xs:element name="CosObjectId" type="xs:string" minOccurs="0">   <xs:annotation>   <xs:documentation> The unique identifier of the COS (Class of Service) object to which this user account is associated.</xs:documentation>   </xs:annotation>   </xs:element>   <xs:element name="CosURI" type="xs:anyURI" minOccurs="0" />   <xs:element name="Undeletable" type="xs:boolean" minOccurs="0">   <xs:annotation>   <xs:documentation> A flag indicating whether this subscriber can be deleted via an administrative application such as Cisco Unity Connection Administration. It is used to prevent deletion of factory defaults.</xs:documentation>   <xs:documentation>0=False, 1=True</xs:documentation>   </xs:annotation>   </xs:element>   <xs:element name="DtmfAccessId" type="xs:string" minOccurs="0">   <xs:annotation>   <xs:documentation>The DTMF access id (i.e., extension) of the subscriber. The dialable number.</xs:documentation>   </xs:annotation>   </xs:element>   <xs:element name="PartitionObjectId" type="xs:string" minOccurs="0">   <xs:annotation>   <xs:documentation> The unique identifier of the Partition to which the DtmfAccessId is assigned.</xs:documentation>   </xs:annotation>   </xs:element>   <xs:element name="PartitionURI" type="xs:anyURI" minOccurs="0" />   <xs:any minOccurs="0" maxOccurs="unbounded" namespace="##other" processContents="lax" />   <xs:element name="Messaging" type="xs:string">   <xs:annotation>   <xs:documentation>It's value can be Basic, Enhanced or Enhanced Plus</xs:documentation>   </xs:annotation>   </xs:element>   <xs:element name="SpeechView" type="xs:string">   <xs:annotation>   <xs:documentation>It's value can be Speech View or Speech View Pro</xs:documentation>   </xs:annotation>   </xs:element>   <xs:element name="NullFields">   <xs:simpleType>    <xs:list itemType="xs:string"/>   </xs:simpleType>   </xs:element>   </xs:sequence>   </xs:complexType>   <xs:element name="UserLicense" type="UserLicense"/>   <xs:element name="UserLicenses">   <xs:complexType>   <xs:sequence>   <xs:element name="UserLicense" type="UserLicense" maxOccurs="unbounded"/>   </xs:sequence>   <xs:attribute name="total" type="xs:integer"/>   </xs:complexType>   </xs:element> </xs:schema> ... View more

Hi, thanks for the quick response. So I checked the schema and maybe I was reading it wrong but it looks like it's in the schema for version 10.0(1). https://<ip address>/vmrest/schema/UserLicense <xs:element name="UserLicenses">      <xs:complexType>           <xs:sequence>                <xs:element name="UserLicense" type="UserLicense" maxOccurs="unbounded"/>               </xs:sequence>           <xs:attribute name="total" type="xs:integer"/>      </xs:complexType> </xs:element> as you say though it obviously hasn't been implemented. Thanks, ... View more

Hi, I had the same issue. It was a permission problem. I had my backups going initially to a local share on the UCCX primary server. I didn't give the administrator user the permissions to write to that share. After I changed the permissions I had to reboot both the primary and secondary servers. Then I was able to successfully backup the cluster. Thanks, Ken. ... View more

Hi, when you say ringing do you mean the phone is not ringing while a call is in the queue and displaying in the Operator Console??? If so this is not a fault, that is the way ARC works. It wont ring the phone while the call hasn't been answered because its sitting in a queue and therefore not associated with any IP Phone. What ARC Operator Console will do is make a ringing sound on the PC. So the PC running the Operator Console needs a soundcard, speakers. When an Operator is logged into the queue and a call is sitting in the queue there will be a phone ringing sound from the Operator Console PC. When the call is answered the audio is cut-through to the Operators IP phone. Thanks, Ken. ... View more

Hi Fady, Are you users in AD? If so do you have them sitting under a hierarchical structure (i.e. multiple OUs)? We had to change the LDAP integration port to be the Global Catalog server port (3268) because the GC supports wider LDAP searches. Ken. ... View more

Hi, the only way you can block CLID in CCM is via a Translation Pattern or a Route Pattern. I have configured CLID blocking between internal phones by ensuring the CSS of the phones doesn't allow direct access to the extensions but only to a a Translation Pattern that blocks the CLID. The CSS of the Translation Pattern then has access to the partitions where the extensions sit. Ken. ... View more

Hi all, I have exactly the same problem. I am positive its a codec issue but can't see any problem with the config and I have transcoders. I have CCM cluster 1 with IPCC Express using G711. CCM cluster 1 has a gatekeeper controller h225 trunk out to CCM cluster 2 and CCM cluster 3. Calls come across the trunk as G729 from both CCM clusters 2 & 3. Calls from CCM cluster 2 are transcoded fine to G711 and they can call IPCC Express. Calls from CCM cluster 3 coming in the same trunk don't get transcoded (unless we activate an MTP which forces all calls over the trunk to G711 - not good so I removed the MTP). Any reason why calls from one cluster would get transcoded but not from the other when they arrive in the same trunk controlled by the same gatekeeper? Thanks, Ken. ... View more