01-11-2018 02:40 AM - edited 03-14-2019 05:50 PM
I have a User who is using Finesse 11.6 from VPN and she is using a CIPC, as soon as the call comes it gets terminated, and the status goes from Ready to Not-Ready.
This issue happens only when she is connected over VPN over any network provider. It works well, when she is in office.
Solved! Go to Solution.
01-16-2018 11:56 AM
This has been resolved after changing to Auto Answer with Speaker and then again moving to Auto Answer with Headset.
01-16-2018 11:56 AM
This has been resolved after changing to Auto Answer with Speaker and then again moving to Auto Answer with Headset.
08-19-2021 07:59 AM
Could someone please provide us steps to do this workaround?
I'm unable to find the exact steps to perform this. I'm new to cisco finesse.
Thanks!
08-19-2021 12:40 PM
I'm not sure why/how this fixed the original poster's problem, but they were referring to changes for the user in UCM/Call Manager, not Finesse.
01-16-2018 05:55 PM
An easy test, disable the Windows FW and see if the call connects before moving on to additional troubleshooting.
You can also look at the WinFW IPC Rules for public\private networks
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